Vinoth Kumar R Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Experienced professional with a strong background in operational management within the e-commerce and marketplace sectors. Currently expertise in:Overseeing the operational aspects of our product, focusing on incident and problem management, continuous development, and enhancements.Collaborating closely with multiple product teams at H&M Business Tech and external partners to optimize daily operations and drive continuous improvements.Leading fact-based decision-making… Show more Experienced professional with a strong background in operational management within the e-commerce and marketplace sectors. Currently expertise in:Overseeing the operational aspects of our product, focusing on incident and problem management, continuous development, and enhancements.Collaborating closely with multiple product teams at H&M Business Tech and external partners to optimize daily operations and drive continuous improvements.Leading fact-based decision-making processes, fostering a culture of learning and experimentation, and demonstrating effective leadership and communication skills.Ensuring that product operations meet customer and partner expectations, taking corrective actions when necessary, and identifying new operational improvements based on problem assessments.Managing vendor relationships to ensure value delivery in alignment with agreed targets and overseeing Marketplace/partner/vendor contracts to ensure IT operations stability.Enforcing adherence to Incident & Problem SLAs & KPIs by service providers and governing Service Level Metrics & Product Level Metrics.Supporting the Product Team in defining acceptance criteria, performing UAT, and assisting with feature testing.Contributing to a continuous quality improvement culture, leveraging data insights for informed decision-making and business initiatives. Show less

Bengaluru, Karnataka, India

Contributed to extending customer reach through partnerships with new and existing marketplace partners via a direct sales model.Collaborated with internal product teams and external partners to improve operational efficiency and enhance the customer offering in the partner channel.Managed operational aspects of the product, including incident and problem management, continuous development, and improvements.Ensured product operations met partners' and customers' expectations… Show more Contributed to extending customer reach through partnerships with new and existing marketplace partners via a direct sales model.Collaborated with internal product teams and external partners to improve operational efficiency and enhance the customer offering in the partner channel.Managed operational aspects of the product, including incident and problem management, continuous development, and improvements.Ensured product operations met partners' and customers' expectations, implementing corrective actions as needed.Planned and monitored delivery according to business and tech requirements, aligning with objectives and key results.Managed vendor relationships to ensure value delivery in line with strategic targets.Worked with H&M Group business and partners to define operational requirements and corrective actions.Addressed deviations from agreed targets and provided hands-on support when required.Utilized 10 years of experience in DevOps and IT Operations, specializing in incident and problem management, monitoring, and agile development.Held roles such as IT operations, team manager (Tech/IT), and system responsible in e-commerce/marketplace/ERP contexts.Demonstrated strong leadership, communication, and team collaboration skills in solving complex operational challenges.Thrived in a fast-paced, ever-changing environment, leveraging an entrepreneurial mindset to achieve goals efficiently and creatively. Show less

Bangalore Urban, Karnataka, India

Bengaluru Area, India

• Joined the Problem Management team at its inception.• Manages Post Incident reviews for Major Service Outages (MSO) and Major Incidents, ensuring follow up actions are performed• Identifies trends and potential Problem sources (by reviewing Event, Incident, and Problem analysis)• Collaborates with cross-functional teams and vendors to create quality root cause analysis to minimize repeat failures in the network• Performs predictive modeling and trend analysis activities to… Show more • Joined the Problem Management team at its inception.• Manages Post Incident reviews for Major Service Outages (MSO) and Major Incidents, ensuring follow up actions are performed• Identifies trends and potential Problem sources (by reviewing Event, Incident, and Problem analysis)• Collaborates with cross-functional teams and vendors to create quality root cause analysis to minimize repeat failures in the network• Performs predictive modeling and trend analysis activities to anticipate future service degradation or disruption which resulted in a 30% YOY reduction of Incidents in 2020.• Uses data analytics tools for automating the contractual reports by using Tableau Desktop which results in a ~25% decrease of resource time required to deliver the reports• Maintains Known Errors database as per the known error lifecycle• Represents problem management in Service Review meetings with key internal and external stakeholders. Maintains up-to-date knowledge of service changes• Supports Senior Management by providing, or contributing to periodic reports and presentations• Adopts a culture of continual process improvement and best practices within the region, with regional peers in global forums, to ensure processes and tools are effective• Tracks Problem governance metrics and continuously seeks to improve the Problem management KPIs (daily/ weekly/ monthly basis)• Executed tools transition from client application (from IPCM) into global ITSM based operational model (to BMC Remedy) Show less

Chennai Area, India

Senior Configuration Manager

Bengaluru Area, India

Chennai Area, India

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Diploma In Ece, Electrical, Electronics And Communications Engineering, B

Diploma In Electronics & Communication in Seikalathur Kamatchi Amman Polytechnic College, Manamadurai, Sivagangai Dist.

12Th Class, Bio-Maths, 12Th

12th