Program Manager/ District Livelihood Manger • Strategic Management: Managed resources, budgets, and centers to optimize program impact on youth. • Project Management: Defined scopes, objectives, and deliverables; ensured projects were within scope, budget, and timeline•KPI Measurement: Tracked KPIs such as attendance, faculty utilization, dropouts, and placement rates using data-driven insights.• Leadership and Team Management: Led a diverse team, fostering a collaborative culture and resolving issues proactively.• Stakeholder Communication: Acted as the primary point of contact for stakeholders; managed expectations and ensured transparency.• Operational Excellence: Managed operations and placements across multiple locations, working with diverse funders, trained over 900 youth. • Administrative Oversight: Oversaw facilities management, IT infrastructure, procurement, and financial reporting.• Human Resource Management: Managed recruitment, onboarding, performance management, and staff development.• Achievement: Achieved the best center ranking in Q2 - 7th rank, and in Q3 - 2nd rank nationwide, outperforming over 130 centers, and placed youth at salaries above the city average.BRANCH MARKETING & OPERATION MANAGER • Team Leadership: strong team leadership abilities, overseeing department executives, including training, promotion, branding, VBA, and supervising the Sales Team Leader.• Sales Policy Development: Created and implemented sales policies and strategies to drive motivation and revenue growth.•Cross-Functional Coordination: Collaborated with various departments ensuring seamless operations and consistent messaging.• Audit Management: Managed internal and retail store audits ensuring compliance and quality standards.• Vendor Management: Established and maintained relationships with key suppliers and partners.• Regulatory Compliance: Ensured all activities complied with legal and regulatory requirements.• Customer Satisfaction: Ensured high levels of customer satisfaction through excellent service and support.• Performance Monitoring: Monitored team performance, provided feedback, and conducted performance reviews. Created and delivered presentations.• Process Optimization: Streamlined sales processes to enhance efficiency and productivity, achieving monthly KPIs.• Budget Management: Oversaw the sales budget, allocated resources efficiently, and met financial targets.• Achievement: Secured 3rd position in the Best Zone Award in 2021 across Tamil Nadu