I work as IT recruiter as well as operations in my current company,

End to end sourcing and onboarding with vendor management.

Responsibilities:• Handled Business Telecom (Mobile) billing disputes, provided resolutions, and ensured on- time project delivery with productivity improvements• Handling End-to-End Delivery billing disputes in investigating the customer’s dispute on the billing using web-based client server applications.• Review issue related to invalid billing and process claims for customers with prior approval to process credit/Debit payments towards mobile account if there is valid… Show more Responsibilities:• Handled Business Telecom (Mobile) billing disputes, provided resolutions, and ensured on- time project delivery with productivity improvements• Handling End-to-End Delivery billing disputes in investigating the customer’s dispute on the billing using web-based client server applications.• Review issue related to invalid billing and process claims for customers with prior approval to process credit/Debit payments towards mobile account if there is valid dispute.• Organize weekly calibration calls with clients to keep my team up to date in project and also responsible in productivity & quality improvement on quarterly basis through process improvement.• Identified and resolved project issues quickly and efficiently, minimizing their impact on project progress.• Handle escalations & ensuring proper resolution and on-time delivery is met and also train new hires to the process.• Monitoring the overall processes and identifying improvement areas to maximize customer satisfaction level.• Maintained spreadsheets to track project progress, enabling accurate reporting of project status to view and apprise team members to perform better in operations to rate and promote them to higher level movement. Show less