Vinothini V Email and Phone Number

• Lead and manage a team of 20 members in providing technical assistance and resolving client issues related to MasterWorks.• Responsible for resource planning, hiring, training, setting goals, providing feedback, and evaluating performance.• Effective project management through Agile or Waterfall, to oversee project execution, monitor progress, and mitigate risks to ensure timely delivery within budget constraints. • Develop and implement support strategies to enhance client satisfaction and meet service level agreements (SLAs).• Act as a liaison between clients and internal stakeholders, escalating complex issues and coordinating resolution efforts to ensure timely and effective resolution. • Handle escalated issues that cannot be resolved by front-line support representatives. Coordinate with other teams, such as engineering or product development, to address complex technical issues.

Lead a team of 8+ members, overseeing day-to-day operations and ensuring service level agreements are met.Serve as the primary point of contact for key client accounts, addressing inquiries, resolving issues, and fostering positive relationships.Collaborate with product development teams to relay client feedback and contribute to product enhancements.Resolved escalated support tickets and coordinated with internal teams to ensure timely resolution.

• Worked on project upgrades and involved in analysis, design, development, deployment of the application. • Liaised with clients directly in resolving critical client defects and meet SLAs.• Code deployment using Azure Devops services.• Developed SQL stored procedures and functions for complex CRUD Operations, performed SQL query optimizations. • Worked on Ad-hoc reports using Izenda and logi report.

• Handling client support of multiple projects and meet SLAs with defect free deliverables.• Liaised with clients directly in resolving critical client defects and meet SLAs.• Performance tuning in SQL server, fixing issues, adding new features for real time application.• Mentored team members on technical skills.• Create new reports and enhance existing reports using SSRS.

• Trained direct reports and peers on technical skills for developing and enhancing LeaseWave product. Responsible for Code reviews and deployements.• Handling development and support of Lease Wave application for different customers.• Worked on upgrade projects which includes technical design of code based on functional requirements, coaching teammates, and supervising implementation, resolving critical issues to meet clients’ performance and scalability expectations.

• Responsible for gathering requirements from clients, designing and development of various modules for the LeaseWave product using C#, .NET Framework and SQL.• Mentored team members on technical skills.• Developed SQL stored procedures and functions for complex CRUD operations.• Worked on optimizations through SQL query optimization and multi-threading.• Worked on web server migration of the production web application.

• Responsible for SDLC which include analysis, effort estimation, development, unit testing, deployment.• Troubleshoot and resolve production defects and ensuring the application is defect free.• Worked on building complex reports for LeaseWave product using crystal report.

• Completed technical training on ASP.NET, C#, SQL, Java script, Crystal reports.• Developed a website for user registration using ASP.NET, C# and SQL, Java script.