Vinothkumar Balachandar Email & Phone Number

Chennai, Tamil Nadu, India

* Oversaw the vendor MSSP providing SOC services for monitoring, detecting, and responding to security incident.* Optimization of SIEM tools across more than 1,400 network cloud, and data center devices.* Supervised the Software Harvesting project to identify vulnerable and unused software on all endpoints, transforming the project into BAU as part of software standardization.* Designed and implemented Major Incident Management and Change Management procedures.

Chennai, Tamil Nadu, India

* Managed end-to-end service processes to ensure adherence to contract performance standards and quality benchmarks.* Ensured the fulfilment of required SLAs and system availability for critical client systems and services spanning UNIX, Intel, middleware, and dual-site data centers.* Facilitated and monitored all local and site failovers to streamline communication among technical teams.* Led weekly production and pre-production delivery interlock steering committees to ensure that projects achieved anticipated milestones.

Chennai, Tamil Nadu, India

* Oversee the day-to-day operations of Service Management.* Collaborated end-to-end management for Major Incidents until resolution. * Chair meetings for the Change Advisory Board to review and approve all the planned changes. * Evaluate and authorize Root Cause Analyses (RCAs) before sharing them with the client.

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Master Of Science - Ms, Management Information Systems, General

Master Of Business Administration - Mba, Business Administration And Management, General