Contributed advertently for smooth shifting of new process from singapore client location as part of the transition team to singaporeProvided consistent training for a new team on new process learned from SingaporeAuditing of service delivery of the new teamIdentifying new areas of improvement in terms of service quality and TAT of customer invoice disputesHandling client escalation and advicing control measures to arrest errors in production inorder to minimize escalations Experienced in working with Peoplesoft, Main frame, Onesource and Oracle (CRM)SAP (Retail Operations)Bridging gaps in flaws of service delivery and client requirements

Timely adherence to Standard Operating Procedures (SOPs) released from Quality Management Team in terms of store operation in line with company standards.Drive sales towards meeting monthly target with the given members of staffs.Interacting with HR department consistently to raise employee grievance and report contemporary staffing position of the business.Staff management - driving the team towards goal of the organisation, training and mentoring to bridge the gaps in skill sets.Diligently looking for ways to cut cost of the business in various aspects like reducing stock wastages, stock losses, manpower resource allocation, shoplifting and so on.Travelling to other stores to share our business knowledge.

Same as in reliance,,

Responsible for strategic operation of the business and take measures to control overall business cost.Identified new sales opportunities and increased revenue stream for the company by adding niche products on company's products list.Promoted various core selling own-branded products through intense marketing activities, like Deals set-up by understanding product selling frequency, Up-selling & cross-selling based on customers' buying requirements and attractive product merchandising.Recruit and train new staffs, while leading a team of 15 staff members.Maintain cordial relation-ship with company's crucial customers.Daily sales analysis and Report Company’s P/L to my senior.Based on financial & operational feedback review existing processes through root cause analysis.Perform and review policies in place to minimize stock loss and maximize income generation.Proactive engagement with the FC&A team to ensure consistent targeting of high risk areas.