Vinothkumar N. Email & Phone Number

Vancouver, BC, CA

British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Leading Capacity Operation teams, involved in system administrative tasks including but not limited to Incident management, Request management, Problem management & Change management.
• Being a primary liaison between stakeholders & Offsite team, presented Weekly & Monthly status reports to Stakeholders highlighting achievements, implementations, trend analysis & service improvement plans and gathered.
• Investigate, Categorize & Resolve customer reported incidents as well as alerts from internal monitoring as per Defined SOP & within agreed SLA’s.
• Implementing capacity reclamation techniques but not limited to Demand Shaping, Node repair & recovery, Defragmentation as a part of capacity reclamation.
• Review & update operational support guides, knowledge base articles.
• Provide coaching, mentoring and professional development opportunities for team members in line with career development plans.

Redmond, Washington

• Highlighting achievements, new implementations, solutions, trend analysis & service improvement plans over weekly & monthly scrum discussions with stakeholders.
• Forecast the Customer Demand for Azure resources per Region
• Provide Daily reports to stakeholders on instances of customer impact reported over the last 24 hours.
• Provide Daily & weekly reports to Azure region owners outlining growth, capacity crunch, utilization constraints
• Integrate Power BI reporting solution & proprietary databases to Automate reporting ensuring better availability & faster accessibility.

Bellevue, Washington

• Owned and managed complete integration work with CORP IT Partners teams like FIT, ICOE and SAP.
• Ensuring the Purchase Order (PO) workflow across different systems.
• Created Power BI Reports which can be used to analyze and monitor Purchase order details.
• Worked extensively on gathering requirements for building PO Automation service and help procurement team in purchase order operations.
• Performed Deployment activities in Test, Pre-Production and Production environment for every release on Bi-weekly basis.
• System/feature training to Business Users for small scale releases.

Bellevue, Washington

• Involved in Functional Analysis, Program management, Test Plan, Test Design, Project Plan, Test Analysis/strategy, Test Automation and Deployment.
• Involved in following phases: Integration Testing, Finding out Bugs/Suggestions, Generating Test cases, Involve in the test plan activities, Deployment of the releases, Test Functional Documentation, Regression.
• Triage/SCRUM Meetings driver and suggested the best solution for the project requirement.
• Created PPE and PROD environments and worked as Database Administrator (DBA).
• Resolve production issues faced by users and 24/7 Live Site support.
• Send weekly reports to the customer.

Hyderabad Area, India

• Created comprehensive test plans and test scenarios for performance testing.
• Created Performance test scenarios using Visual Studio Web test.
• Responsible for preparing performance status reports and update the status to management and customers
• Automate the test cases using Visual Studio CodedUI

Hyderabad Area, India

Ms, Software Engineering

Bachelor Of Science (Bsc), Computer Science