Key Responsibilities  Oversee the end-to-end vendor payment processes, ensuring timely and accurate payments to vendors. Handled customer invoice generation and maintained a seamless invoicing system. Coordinate internal and external audits, address audit findings, and implement corrective actions as necessary and Conduct regular financial analysis, monitor payment trends also provide insights to senior management for strategic decision-making Upward interaction with my direct supervisor and adapting exiting methods and procedures, where needed.  Handling customer escalations or providing resolutions which require higher level of authorization also monitor team performance and metrics, provide interventions as necessary Create and implement action plan for improvement across KPI’s and monitor knowledge sharing and retention within the team Actively participate in client reviews, presenting performance trends and recommending next steps for improvement. Stay updated with industry trends and best practices to ensure the adoption of cutting-edge approaches for continuous improvement.

Career at TCS in 2011 as a Subject Matter Expert (SME)Key Responsibilities Successfully managed end-to-end order management, including service installation and activation.(Amdocs Clarify and Sales.com)Coordinated with technicians and other teams to ensure smooth execution of orders. Also ensured accurate and timely billing for services rendered.Implemented efficient processes to streamline order management and improve operational efficiency.Proactively addressed any escalations or issues related to order fulfillment. And maintained strong communication channels with customers to ensure satisfaction throughout the order lifecycle.Network order management - Providing end to end service and transmission alignment in network inventory to the customer (Amdocs Clarify, Amdocs Cramer)Access the company’s internal systems to obtain, extract order information and provide customer service management with the data for inclusion in various scheduled and special reportsIn 2017, I was deputed onsite in Malaysia to facilitate knowledge transition. During this assignment, I successfully managed a team within the client environment at Celcom Malaysia.Key Responsibilities Expertly managed customer disputes using remedy tools for network order management. (BMC Remedy & Service Now)Proficient in handling fiber design and service-related issues during the order management process.Successfully resolved customer disputes and ensured timely resolution of network-related problems.Collaborated with cross-functional teams to address customer concerns and implement effective solutions. Demonstrated strong problem-solving skills and attention to detail in managing customer disputes and network orders.  Identified process improvement opportunities by analyzing ticket data and implementing automation and self-service solutions, resulting in reduced ticket volume and improved efficiency. Monitor knowledge sharing and retention within the team