 Leading a 30+ team members and assists clients with infrastructure support covering multiple technology (Azure, ITSM process team, data center monitoring (24*7), Windows, Vmware , Networking, firewall, SQL, Storage, Backup, Linux, Data center H&F support, Citrix) and installation of technology tools and products.  Governing Project, Incident, Problem, Change, Vulnerability, Risk, Vendor, Knowledge, Version & Licensing, Inventory management  Identifying project goals, needs, and scope along with Planning, monitoring, and documenting all the required tasks throughout a project and ensuring its deliverables

 By facilitating leadership alignment, raising awareness, and fostering understanding of the organizational impacts, we can effectively encourage the adoption of new technologies and processes. We can also develop suitable interventions to minimize any disruption to the business.  Planning and overseeing intricate projects that involve integrating various work streams, such as process improvement, organizational change, and technology implementation. Possessing exceptional written and oral communication skills, capable of crafting executive-level presentations tailored for audiences at the EVP and Board level. It is expected that one adheres to the Client Change Management process and effectively facilitates Technical Changes in the Production Environment. Additionally, if appropriate, one may propose enhancements to the current process