Service Delivery Manager
Current Leading a 30+ team members and assists clients with infrastructure support covering multiple technology (Azure, ITSM process team, data center monitoring (24*7), Windows, Vmware , Networking, firewall, SQL, Storage, Backup, Linux, Data center H&F support, Citrix) and installation of technology tools and products. Governing Project, Incident, Problem, Change, Vulnerability, Risk, Vendor, Knowledge, Version & Licensing, Inventory management Identifying project goals, needs, and scope along with Planning, monitoring, and documenting all the required tasks throughout a project and ensuring its deliverables