Develop and implement a SAM communications plan for program status, software licensing best practices, policies, and procedures.Responsibilities include overseeing daily tasks like software purchasing, order processing, invoicing, auditing, and ensuring compliance.Handle tasks such as importing licenses, establishing reclamation guidelines, conducting reconciliations, developing tailored solutions, and streamlining administrative processes.

Bigfix Licensing- Bundling-Exclusion - Suppression- PVU-RVUReports-SAM Pro/Power BI

tool R6 and R12, E-Mail and Avaya Phones.Logging, Assigning and managing calls in Global service desk using the tool R6 and R12.Taking care of Password reset, Account lock issues and providing access to the usersusing Active Directory.Supporting users through remote support.Preparing the Weekly and Monthly Consolidated report and sending to Clients.Sending Outage Notification to the clients for issues (like call or link fluctuation, etc).Creating User Id, E-Mail Id and Avaya Id for the new users by coordinating with CentralAdmin Team.Providing Auth Code for Avaya and PSTN Phone by coordinating with the external team

·PO Validation/Price & contract Checking/Data Update in SAP