Vinothkumar Ravikumar Email & Phone Number

As a seasoned Technical Lead with over 12 years of experience in IT service management, identity and access management, and cloud administration, I specialize in driving technical excellence and delivering robust solutions to complex network challenges. My expertise spans administering OKTA for identity management, managing ITSM tools like Freshservice, and ensuring seamless cloud operations with Azure AD and Exchange Online.Throughout my career at Cognizant Technology Solutions, I have successfully managed IAM/UAM activities, directed intricate technical issues to specialized support teams, and coordinated with vendors to resolve hardware and software problems efficiently. My role involves proactive incident management, enhancing system interfaces, and automating security measures to streamline operations and bolster security compliance.As a Process Supervisor at Neeyamo Enterprise, I led quality assurance initiatives for critical healthcare processes, implemented efficiency-enhancing strategies, and trained teams to uphold high-quality control standards.With an MBA in Operations & Supply Chain Management and a B.Sc in Computer Science, my educational background complements my technical acumen. I hold certifications in Azure Fundamentals, Freshdesk Product Expert Admin, and ITIL V4, underscoring my commitment to continuous learning and staying abreast of emerging technologies.I am passionate about fostering collaborative environments, driving process improvements, and leveraging my skills to contribute to organizational success. I am now seeking new and challenging opportunities to further my professional growth and make impactful contributions to the tech industry.