Vinothkumar S Email & Phone Number

Bengaluru, Karnataka, India

• Application Support & Improvement: Review enhancements for complex application support processes, ensuring efficiency.• Release Management: Oversee release management processes, including programming, configuration, testing, and deployment of fixes or updates for application version releases.• Service Performance Management: Conduct ‘End to End’ Service Performance reviews with internal and supplier teams across all integrated service components (application, infrastructure, quality, process areas, middleware, etc.).• Stakeholder Engagement: Develop relationships with the application user community and Business Relationship Managers (BRMs) to understand business outcomes and how they relate to managed services

Bengaluru, Karnataka, India

• Project Management & Execution: Maintained solution integrity throughout projects, managing scope, handling change requests, and clarifying solution capabilities during all delivery phases.• Collaboration and Stakeholder Engagement: Partnered with internal and external on-shore and off-shore teams to deliver successful solutions. Collaborated with solution & business analysts, value enablers, technical teams, solution & enterprise architects, infrastructure teams, and vendors to ensure alignment with projects, programs, strategies, and standards.• Governance & Compliance: Collaborated with management on application governance processes for business operating model blueprint, localization, enhancement, and break-fix.

Bengaluru, Karnataka, India

• Client Requirements Interpretation: Successfully interpreted and translated client requirements into configurable solutions from a standard set of offerings.• Solution Planning and Execution: Operated as a single point of contact or collaborated with a team of Solution Architects on large deals. Accountable for solution planning from initial stages to deal closure and transition to the delivery organization.

Bangalore

• Incident Management: Accountable for resolving incidents in the OTC module, managing enhancement/change requests, and servicing requests within agreed SLA and ETA, resulting in defect-free resolutions. Managed execution of cut-over activities, and change requests, and rectified data load problems.• Process Optimization: Identified business processes, prepared FDD and BPD, and configured identified business processes• Defect Management: Guided the implementation team in resolving defects during ITC 1 & ITC 2 cycles and rendered hyper-care support after go-live.• Upgrade Process: Spearheaded the team responsible for the transition, ensuring seamless execution and enhanced system functionality. In the Thailand deployment, guided the team from requirement gathering to deployment within the OTC space, facilitating efficient project implementation and operational readiness.

Bangalore

Bachelor Of Commerce - Bcom, Business/Commerce, General

Master Of Business Administration - Mba, 1 St Class