Business Operations Associate
Dedicated professional with a wealth of experience in managing diverse functions within Accenture, a leading multinational company specializing in IT, Financial, and Client services. Currently, entrusted with the responsibility of overseeing FEDEX transactions across the Middle East countries and South Africa, ensuring compliance with client Service Level Agreements (SLAs), managing customer rates, handling customer Root Cause Analysis (RCA) for queries and escalations, implementing Quality Control Framework (QCF) controls, and effectively leading and guiding teams.Passionate about delivering excellence in client service and achieving operational efficiency, I thrive in dynamic environments and have a proven track record in successful team management. My commitment to staying abreast of technological advancements and leveraging diverse tools has contributed to my success in delivering high-quality results. Looking forward to new challenges and opportunities for professional growth.