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@capgemini.com
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2 phones found area 201 and 800
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Vinay Patel is listed as Digital Transformation and Customer Experience Leader @ Capgemini Financial Services at Capgemini, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at capgemini.com, phone signal with area code 201, 800, and a matched LinkedIn profile for Vinay Patel.
Vinay Patel previously worked as Sr. Director - Digital Contact Center Transformation Leader at Capgemini and Global Business Transformation at Adp. Vinay Patel holds Executive Mba, Business Administration And Management, General from Virginia Tech.
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AeroLeads found 1 current-domain work email signal for Vinay Patel. Compare company email patterns before reaching out.
As a Sr. Director and Digital Contact Center Transformation Leader at Capgemini, I have over 25 years of experience in the contact center industry, delivering innovative and value-driven solutions for banking and capital market clients. I hold a Master's Certificate in Project Management, a Foundation Certificate in IT Service Management, and a Certified ICAgile Professional credential. My mission is to enable my clients to achieve a seamless and differentiated customer experience across all channels, by providing strategic advisory and consulting services, designing and implementing operating models and organizational constructs, and optimizing contact center operations using cloud-based platforms such as Genesys Cloud. I leverage my subject matter expertise in contact centers, customer experience, service strategy development, and digital transformation to bring transformational ideas and innovation to life. I have a proven track record of facilitating continuous process improvements, achieving cost optimization, exceeding expectations, and driving year-over-year business expansion and revenue growth.
Listed skills include Business Analysis, Integration, Sdlc, Crm, and 46 others.
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A career timeline built from the work history available for this profile.
Paris, France, FR
Provide advisory service to banking & capital market clients bringing transformational ideas and innovation to life building customer relationships and creating a business portfolio for contact center transformation. I help clients to transform their contact center operations and strategize for design, develop and implement operating models organizational.
Roseland, New Jersey, US
Execute a multi-faceted & all-encompassing role, handling daily leadership responsibilities for multiple business units, along with ensuring standardization across silos, while meeting corporate goals including service reduction in call volume and increased NPS scores. Serve as a relationship-builder among key stakeholders for competing priorities..
US
Drive end-to-end operations to ensure optimal reliability and system stability, coupled with tracking processes and procedures. Involved in business operations & development, defining processes as well as cross-training diverse teams across (3) segments. Conceptualized an Omni-channel strategic plan related to key initiatives, launches, and existing.
New York, NY, US
Collaborated with end-users, development staff, and infrastructure teams to resolve outages for Morgan Stanley Wealth Management Contact Centers including infrastructure and contact center application components. Partnered closely with IT Operations to drive efficiency and execute ITIL processes and continuous service improvement for production monitoring.
Mclean, VA, US
Project Team Lead at the US Air Force for contact center transformational initiatives regarding performance management, quality assurance & customer experience, resulted in the management of unified programs across all Regular Air force, Air National Guard, Air Force Reserve, and Civilian components. Built end-to-end program strategy, business case, and.
Toronto, Ontario, CA
Functioned as a primary point of contact for contact center projects on behalf of IT Customer Care to internal Customer Care and cross-functional stakeholders Acted as the Technical Project Manager. Accountable for planning and design of virtual contact center project (budget responsibility of $3.0M), along with managing deliverables, scope, requirements.
Amsterdam, NL
Strategically partnered to provide best-in-class services for planning, designing, deploying, and supporting digital service technology and tools; drove customer strategy by identifying customer segments across interactions.
Other employees you can reach at capgemini.com. View company contacts →
Sandhya G.
Colleague at CapgeminiPune, Maharashtra, India, India
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Suhas Mn
Colleague at CapgeminiBengaluru, Karnataka, India, India
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Nikhil Kumar
Colleague at CapgeminiRanchi, Jharkhand, India, India
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Marek Kes
Colleague at CapgeminiOpolskie, Poland, Poland
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Anvay Chavan
Colleague at CapgeminiPune, Maharashtra, India, India
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Dhaval Patel
Colleague at CapgeminiAhmedabad, Gujarat, India, India
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Sai Pooja V
Colleague at CapgeminiBengaluru, Karnataka, India, India
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Sampada Kulakarni
Colleague at CapgeminiHyderabad, Telangana, India, India
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AH
Ahmed Hamid
Colleague at CapgeminiGreater Paris Metropolitan Region, France
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JJ
Jabz J
Colleague at CapgeminiBradford, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Vinay Patel works for Capgemini.
Vinay Patel is listed as Digital Transformation and Customer Experience Leader @ Capgemini Financial Services at Capgemini.
AeroLeads has found 1 work email signal at @capgemini.com for Vinay Patel at Capgemini.
AeroLeads has found 2 phone signal(s) with area code 201, 800 for Vinay Patel at Capgemini.
Vinay Patel is based in New York City Metropolitan Area, United States, United States while working with Capgemini.
Vinay Patel has worked for Capgemini, Adp, Unitedhealth Group, Morgan Stanley, and Booz Allen Hamilton.
Vinay Patel's colleagues at Capgemini include Sandhya G., Suhas Mn, Nikhil Kumar, Marek Kes, and Anvay Chavan.
You can use AeroLeads to view verified contact signals for Vinay Patel at Capgemini, including work email, phone, and LinkedIn data when available.
Vinay Patel holds Executive Mba, Business Administration And Management, General from Virginia Tech.
Vinay Patel is listed with skills including Business Analysis, Integration, Sdlc, Crm, Telecommunications, Project Management, Business Process Improvement, and Call Centers.
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