Responsible for the product strategy and product management for Guidewire Claims Management solutions. Deliver vision and roadmap for the leading enterprise Claims Management solution. Building solutions to help insurers deliver exceptional customer experiences, improve operational efficiencies and optimize claims processes. Helping them transform their business through the use of modern digital, automation, AI, and predictive analytic technologies.

Asked by senior executives to lead Product Strategy for the newly formed Oracle CX for the Travel, Transportation and Hospitality industry verticals. Strategy:• Developed industry business plans, defined investment priorities and created 3 year roadmaps • Defined overall vision and key product messages (positioning, value proposition, features/benefits) • Completed whitespace analysis and identified target accounts for strategic sales programs• Analyzed competitors to develop and maintain industry CX SWOT analysis• Developed overall CX vision and thought leadership supporting “Exceptional Guest Experiences” and evangelized both internally and externally • Presenter at Oracle Openworld, Customer Advisory Boards and Industry Strategy CouncilsProduct:• Worked with internal teams and partners to deliver cross-pillar industry CX solutions for Guest Engagment and Guest Experiences• Developed the first industry solutions (Airline and Hotel) for Oracle Marketing Cloud • Led integration efforts between Oracle CX and Oracle Hospitality OPERA solutions (Property Management System, Central Reservation System)• Various proof-of-concept work including Guest 360, Loyalty Cloud for Hospitality, Sales Cloud/OPERA Sales and Catering Integration• Developed product requirements with input from customers, partners, solution engineers and sales Go-to-market:• Developed global sales plays based on product positioning, competitors and industry requirements • Developed sales accelerators (FAQs, Sales Guides, Battlecards, Elevator Pitch, whitepapers, podcasts, videos) for multiple industry verticals• Identified, recruited and trained partner community including creating a certification program for partners• Led regular “office hours” to provide coaching and guidance on topics including sales strategies, solutions and pricing/quoting to sales teams

Lead a team of three product managers responsible for the business strategy/planning, development, go-to-market, sales enablement and support for the travel and transportation industries including the management of the Siebel Hospitality product line. Assisted with several key Oracle CRM product management efforts in Siebel Marketing and Siebel Loyalty.• Delivered major new functionality and industry enhancements including the development of advanced pricing and quoting capabilities to support handling of complex meeting packages in hospitality and an innovative modern UI for providing visual representation and management of real-time meeting room availability• Developed the first On-Premise to Cloud hybrid marketing solution between Siebel and Oracle Marketing Cloud• Created a highly flexible and scalable Scheduler which was used as the foundation for all scheduling functionality shared by all Siebel verticals• Defined a blue-print for the development of a Hospitality Loyalty module• Led UI upgrade efforts to enhance usability and performance for the Siebel Hospitality application consisting of converting 800+ views to a modern Open UI standard• Assisted with in-depth discovery efforts directly leading to Oracle's acquisition of MICROS Systems• Received Oracle President’s Cup Award for Excellence in Customer Satisfaction

Responsible for Siebel Travel and Transportation industries. Managed the Siebel Hospitality product line through 3+ product lifecycles.• Developed new and innovative features covering inventory availability, complex pricing and packages, asset management, sales management, event management, and banquet event orders.• Communicated key product messages (positioning, value proposition, features/benefits) internally and to customers.• Developed long term product strategy and business plan including business cases for new modules.

Built the first and only fully integrated enterprise application for group sales and event management for the hospitality industry. Worked closely with leading hospitality companies including Marriott and Starwood.• Led a cross functional team and translated customer and competitive requirements into a complex product, and clearly defined those product features• Met with customers and prospects to define product vision, capture product requirements, and develop product roadmaps• Worked closely with engineering, QA, UX, documentation and other product teams to deliver regular releases of Siebel Hospitality• Developed industry leading features covering sales, inventory availability, pricing, asset management, products, opportunities, quotes, event checks and order functionality

Managed and led project teams as Project Manager/Architect/Technical Lead in the CRM practice of IBM Business Consulting Services implementing large systems integration projects that blend process improvement and technology for leading organizations.• Led business/technical teams comprised of over 30 FTEs of consultants, contractors and clients integrating Siebel and numerous legacy systems including SAP. • Managed projects by drafting statements of work, developing work plans, scoping time and effort, billings and financial budgeting and forecasting, and ensuring continuous client satisfaction.• Provided leadership and subject matter expertise across integration, development, QA and deployment teams.• Set quality expectations and managed quality reviews for deliverables across cross-functional teams including business, development, architecture, change management, and quality assurance.• Worked closely with functional consultants, developers, and end-users to design system enhancements including leading JAD sessions and showcasing prototypes.• Worked with the Product Marketing group of a CRM software vendor to develop a marketing requirements document for the Broadvision to Siebel Integration System.

Combined technology, digital and business expertise to design and deliver end-to-end solutions for Fortune 500 clients as one of the first CRM technologists at Pricewaterhouse.• Implemented CRM business systems in the consumer products, entertainment, retail, communications and high-tech industry. Clients included: Sun Microsystems, Universal Studios, Motorola, Sony, Dial, Clorox, Broadvision, SK Corporation, Sequent, Thomson West and Rhythms Communications.• Assisted with the creation of PwC’s Siebel Methodology including system development standards and guidelines for the entire firm going forward.• Taught two internal Siebel Core Consultant training courses and assisted with the development of Siebel 99 training materials.

Assisted in providing economic and financial consulting. Valuation of businesses and economic losses in business, personal injury, wrongful death, and labor litigation. Worked on over fifty cases.• Duties included financial and economic modeling and forecasting, and the preparation of statistical analyses and reports• Assisted in case-work research that included studying the lost earning capacities and mitigation earning capacities for individuals, analyzing CPI and inflation data over time, and the valuation of businesses• Reviewed depositions, interviewed industry experts, and prepared data for presentation in deposition, court and settlement negotiations