Customer Service Specialist
CurrentChecking and entering the order in Exact system.Tracking the order in the internal process, prepare the specific instruction for the warehouse and give the proper information.Prepare and send the correct documents at the warehouse and the final customer.Following the order via Klairy to make sure it will be delivered on time or to find out why not was delayed. Create complain if the order had an issue.Make sure that the Returns items have been done correct in the system.Invoice, Credit line and Re-invoicing. Upload correct invoice on Chorus platform.Stock check and resolve differences in Sumatra system.Follow the client specific rules for specific packaging. Create KPI report.Using proper communication via Microsoft Teams, Fuze, Max and Outlook.