Customer Service officer and EHS Support staff in Stanley Black & Decker – Dubai. Responsible for timely customer order processing (SAP), Processing orders against customer’s requirements after checking the correct SKUs, availability of stock, recommending replacement SKUs and getting the order confirmation from the customer. Follow up and coordination with warehouse for timely deliveries and provide customer/ sales teams with periodic updates. Coordinating with the Inspection and certification agencies for providing conformity certificates. Weekly updating the customers with their Back Order report of their pending orders and updating the estimated time of delivery so that the customers has track of their back orders and also aware ofthe availability. Following up with the Procurement team for non-available items and getting the estimated timeof arrival of goods and informing the same to customers. Regular follow up with the marketing team (internal) for price updates, ZFOC etc. Regular follow-up and correspondence with customers through phone calls and emails in regardsto Orders and deliveries. Generated repeated business through successful client follow up i.e. by providing the Orders ontime, suggesting replacement SKUs for discontinued and MOQ items, educating the customers viatelephone with updated Product information and systemized dispatching goods to the customer. Process for faster shipment turn around - picking, packing, rework, inspection, loading andresource management. Proper Document filing system, speeding up the retrievals. Coordination with CS/forwarders for faster dispatch of shipments. Courier shipment handling process set up. Material Receipts, Conduct periodic Stock Check and Updating the Goods returns. Experience in warehousing/logistics, includes Stock Management and WMS systems with Pallet and bin management. Floor operations, including receiving, storing, documentation, picking, loading and shipping.

Assemble and post trial correction team.Attend the tool commissioning at customer end.Join with commissioning team.Correct the tools up to the achievement of required accuracy level of component.Assembly and tryout of all kinds of conventional toolsFollow up the machining and manufacturing processes of the press tools.To make proposal, presentation etc. for design review meetings.Involve in Brainstorm meeting for continuous improvement.Vendor Up-Gradation for Productivity Improvement and Defect free Supplies.Attend the tool commissioning at customer end, up their satisfied level of accuracy and quality.