Vinu Vijay Kumar personal email
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• 20+ years of experience in the areas of Delivery, Operations, Service Management, Knowledge Management, Request fulfillment, Technical Support, Business, Project Coordination and Client Services,• Monitoring the performance and growth of the infrastructure and accordingly planning its delivery,• Analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management,• Expertise in handling various aspects of Delivery mainly people management, customer relationship management, client management, escalations and reporting,• launching and driving new initiatives, managing portfolio of projects, and achieving organizational objectives,• Ability to take up improvement projects, to help individuals and organization scale and exceed industry standards,• Have worked on various tools like BMC Remedy, Aldea, Maximo, Service Now, and Citrix.
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Service Delivery DirectorSapiensBengaluru, Ka, In
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Senior Manager InfrastructureSapiens Oct 2022 - PresentIndia
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Manager InfrastructureSapiens Oct 2020 - Sep 2022Bangalore Urban, Karnataka, India
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Cloud Delivery Manager ( Multi Cloud Managed Services )Ibm Jan 2014 - Sep 2020IndiaCloud Delivery Manager (Multi Cloud Managed Services) reporting to (Delivery Leader ) January 2014 – Till Date. -
Project LeadHewlett Packard Enterprise Jan 2011 - Dec 2013BangaloreProject Lead (For Bank of America, BS ITO GSD India) reporting to Service Delivery ManagerTSIG stands for Technical Solutions Implementation Group. TSIG has one Primary Group which provides support for the day to day Project and MAC activity for the Bank of America account. -
It Security Service Management Compliance Lead/Account Focal.Ibm Jul 2009 - Dec 2010BangaloreT Security Service Management (CIRATS compliance lead for BBG Bank Account ITD-GD India).Change Management and Compliance Audits.
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Operations Specialist.Aol Jun 2003 - Feb 2009BangaloreSpecialist Operations – Time Warner• Handling a team of 30 Customer Services Consultants tracking their overall performance which in turn track the team performance. • Key responsibility includes auditing mails and calls of the team members through the Audit Tool, provide feedback and update the Quality scores accordingly. • Have a watch on team’s metrics which include ATT, FTF, UPH and productivity/Utilization. • Update the team with any Process updates or Policy updates and train them when it’s required.• Provide appropriate feedback to Time Warner HQ on the weekly conference calls on the process updates and convey back the same to the team of any updates.
Vinu Vijay Kumar Education Details
Frequently Asked Questions about Vinu Vijay Kumar
What company does Vinu Vijay Kumar work for?
Vinu Vijay Kumar works for Sapiens
What is Vinu Vijay Kumar's role at the current company?
Vinu Vijay Kumar's current role is Service Delivery Director.
What is Vinu Vijay Kumar's email address?
Vinu Vijay Kumar's email address is vi****@****ail.com
What schools did Vinu Vijay Kumar attend?
Vinu Vijay Kumar attended Cathedral Composite Pu College & High School, Dr. Ambedkar Institute Of Management, Hal, Iind Stage, Indiranagar, Bangalore-38.
Who are Vinu Vijay Kumar's colleagues?
Vinu Vijay Kumar's colleagues are Victoria Groger, Einat Komsky, Eduards Mihelovics, Jayasuda Bs, Siddhant M., Anna Lewandowska, Laura Dagė.
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Vinu Vijay Kumar
San Francisco Bay Area
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