Vinuja Selvarajah Email & Phone Number

Toronto, ON, CA

• Oversee onboarding of new clients and managing current block of ~20 plans on the third party administration platform; resulting in timely implementation and renewals with accurate plan design and billing information.
• Champion carrier implementations by managing all stakeholders including the carrier, employer and employee; create marketing material such as employee communications and education presentations.
• Proficient in dealing with escalations, member level inquiries, and problem solving through effective communication and utilizing existing carrier relationships to handle escalations promptly.
• Spearhead the client benefit renewal process by developing and implementing new procedures and templates, reducing time to renewal.
• Establish commission reporting process by maintaining and analyzing revenue statements from all carriers for multiple product lines; identify issues by reconciling data and resolving discrepancies; collaborate with.

• Delivered consistent and remarkable customer service to all clients, catering to their needs and recommending optimal product selection.
• Demonstrated in-depth knowledge of product inventory to clients, significantly boosting program participation rates.
• Contributed towards inventory control by accurately receiving and stocking merchandise.

• Created social media campaign which resulted in 300% increase traffic to the website and 50% increase in bookings compared to previous periods.
• Built relationships with clients to ensure all their requirements are met; resulting in an increase of client referrals.
• Supported the lead photographer in organizing and setting up the shooting environment.

Bachelor Of Science - Bs, Psychology

Diploma, Bible/Biblical Studies