Manager It Deliveries
CurrentDuties and ResponsibilitiesTo manage the team, taking responsibility for daily service deliveries.Ensure Client SLA’s are achieved and client expectations are met(or exceeded)To build services relationships with clients. Ensure quality and countable services are performed to the agreed SLA for all the Clients.To ensure that processes and methodologies as specified are followed by the Delivery To provide reports to an agreed schedule (or on request), including management and account performance reports. Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.Create mutual interest in repeat business Analyze the Gap in expected and delivered from every team members and updating the Management on same to develop and facilitate workshops and training courses to met Client SLA’s Initiate and maintain excellent working relations within the Clients Human Resources Team. Write complete and detailed search assignments (client engagement documents), ensuring an understanding of job duties responsibilities and business requirements. Develop and maintain strong working relationships with Client leaders and other team members to create a partnership that yields success, predictable results and credibility.Extend offers of employment to selected candidates under the direction of the hiring managers and within the guidelines of Client Companies compensation policy. Reduce Average time taken to fill vacancies by 15%. Reduce Average cost per recruit by 10%KPA: Building capabilities and organizing learning within the team membersKey Performance IndicatorsTraining : Workforce should be trained on ALL Client Companies, their business strategy, department background, job descriptions, and correct expectation-setting with candidates. Review effectiveness, relevance and training quality on an ongoing basis and ensure that issues/problems are fully identified, analyzed and resolved.
