Viola Azzolini Email & Phone Number

London, England, United Kingdom

Managing a team of 14 Account Managers based in UK, US and AsiaDealing with all team queries and providing daily support to the teamSupporting VP of Hotel Services operations during maternity cover (1 year)Responsible for Hotels Retention

London, United Kingdom

- Manage assigned portfolio of SLH hotels and provide ongoing support in rate loading, content management and revenue management- Develop the relationship with SLH hotels to ensure worldwide brand exposure and marketing support- Carry out revenue management business reviews for each hotel to achieve a positive return on investment and maximise revenue generated from SLH Reservations channels- Ensure rate parity and product parity are observed throughout the year- Encourage hotel… Show more - Manage assigned portfolio of SLH hotels and provide ongoing support in rate loading, content management and revenue management- Develop the relationship with SLH hotels to ensure worldwide brand exposure and marketing support- Carry out revenue management business reviews for each hotel to achieve a positive return on investment and maximise revenue generated from SLH Reservations channels- Ensure rate parity and product parity are observed throughout the year- Encourage hotel participation to SLH trade events, media events and roadshowsSmall Luxury Hotels of the World™ (SLH) matches independently minded guests with independently spirited hotels. The diverse collection of over 500 hotels in more than 80 countries around the world includes everything from cutting edge design hotels and city centre sanctuaries to historic country mansions and remote private islands – all SLH hotels are consistently different, however, they are all united by the fact that they offer the best locations, highest quality, personalised service and a truly authentic way to discover a destination. www.slh.com Show less

London, United Kingdom

- Assisting the Project Manager in daily operations during hotel re-branding from Park Inn to Double Tree by Hilton (systems set up)- Managing daily operations of the Reservations Department ensuring that transient and group reservations are handled efficiently.- Managing rates and rooms inventory, update of extranet and free-sale, in line with hotel’s strategy

London, United Kingdom

- Supervising the day to day performance of the on-property Reservations Team. - Ensuring the revenue from cancellations/no-shows is followed up daily - Ensuring all relevant responsibilities of the Reservations team are completed to the company standard and in a timely manner, maintaining strict quality standards for reservations taken and entered in the system.- Assisting the Revenue Manager in the preparation of weekly and monthly forecast.- Delivering the brand standards of… Show more - Supervising the day to day performance of the on-property Reservations Team. - Ensuring the revenue from cancellations/no-shows is followed up daily - Ensuring all relevant responsibilities of the Reservations team are completed to the company standard and in a timely manner, maintaining strict quality standards for reservations taken and entered in the system.- Assisting the Revenue Manager in the preparation of weekly and monthly forecast.- Delivering the brand standards of outstanding customer service for reservations and groups whilst ensuring a clear and effective line of communication is maintained with all hotel departments.- Organising the training and development of the team, reviewing and managing individual and team performance Show less

Promoted from Receptionist to Reception Supervisor and Reservations Supervisor.