A BCN-based agency founded and run by driven business developers, business analysts, and marketing communication specialists.

Property manager for Seaside Formentera

As an Outsourcing Operations Lead, I have the responsibility to orchestrateand manage the communication between Vendor and Client. Being on theClient's side, requires a clear organization and efficient communicationskills.- Vendors Benchmarking based on location and Business need- Mediator between internal department (Product Team, Operation,Management) while preparing the Customer Service strategy- Build and develop the Chat and Phone plan of action and share… Show more As an Outsourcing Operations Lead, I have the responsibility to orchestrateand manage the communication between Vendor and Client. Being on theClient's side, requires a clear organization and efficient communicationskills.- Vendors Benchmarking based on location and Business need- Mediator between internal department (Product Team, Operation,Management) while preparing the Customer Service strategy- Build and develop the Chat and Phone plan of action and share the finalproposal to internal Directors and Vendor- Point of contact between Vendor and Client while Contract's drafting- Orchestrate the Onboarding Plan with internal Training's Team andVendor- Purchase Chat and Phone Tools and managing the licenses' controlling- Benchmarking phone numbers Providers and orchestrate the purchase- Orchestrate with QA dep. the KPI's pattern and Targeting- Reporting and Business review (MBR and WBR with Vendor)- Performance/SLA review and maximize- Manage budgets (approx. 100.000 per year) Show less

Team manager for Airbnb campaign in Barcelona. Manager for the Portuguese's night shift team (from 18 till 3am).

Mentor for Airbnb Project in Barcelona.

Official Academy of flight attendants