Viola Ke Email & Phone Number

Shanghai, China

上海

- General soft skill training delivery- Lead and implement Internal Trainer Program- Initiate and launch mobile learning program

上海

Course Design and Delivery:• Design and deliver training course independently; deliver more than 15 virtual or classroom training courses every year with 95% satisfaction rate from participantsTraining Management:• Design learning roadmap of Starbucks Support Center employees. Conduct and analyze annual training needs survey, schedule annual training plan and calendar• Responsible for overall training management process, including training vendor management, course scheduling… Show more Course Design and Delivery:• Design and deliver training course independently; deliver more than 15 virtual or classroom training courses every year with 95% satisfaction rate from participantsTraining Management:• Design learning roadmap of Starbucks Support Center employees. Conduct and analyze annual training needs survey, schedule annual training plan and calendar• Responsible for overall training management process, including training vendor management, course scheduling, registration and logistics, post survey, contract management, etc.• Maintain Leadership College framework and content in Starbucks University Mobile Platform; design e-learning content, purchase external e-learning product based on organizational needs• Corporate with HRBP to provide customized learning solutions to fulfill functions’ needsLearning Programs:• New employee orientation and immersion program revamp: design the whole process from onboarding to passing probation, including onboarding experience, immersion plan, trainings, store immersion, etc.• New District Manager learning program: work with business expert on the Business Analysis e-learning design Show less

Shanghai

L&D: • Training plan: yearly training planning, quarterly technical training need collection.• Training arrangement: work with internal trainer and external vendor for the training schedule, training enrollment and promotion, logistics and materials preparation, for 100+ courses per year.• Training system: training record upload, online evaluation follow-up. Training data analysis and summary with suggestion.• Training delivery: deliver ice-breaker, company introduction and HR… Show more L&D: • Training plan: yearly training planning, quarterly technical training need collection.• Training arrangement: work with internal trainer and external vendor for the training schedule, training enrollment and promotion, logistics and materials preparation, for 100+ courses per year.• Training system: training record upload, online evaluation follow-up. Training data analysis and summary with suggestion.• Training delivery: deliver ice-breaker, company introduction and HR policy part in new hire orientation.• Leadership development program support.Company Culture & Employee Engagement: • Center wised events: annual dinner, annual outing, family day organizing with average 1000+ participants for each event. • Design and organize whole year employee activity series to raise employee satisfaction.• Review and monitor 16 employee clubs’ budget and event plan. • Promote company culture internally and externally through social media.Benefits and Operations:• Annual medical check, commercial insurance, festival gift, etc.• On and off boarding process, leave management, employment certificate, payroll information input, P-file management, FESCO management Show less