Viola Liu Email & Phone Number

Dublin, Ie

Dublin, Ie

Dublin 22, Ireland

Dublin 1, Ireland

Dublin 4, Ireland

Dublin 4, Ireland

Dublin 16, Ireland

 Specialized in solving technical matter and non-technical queries of the CRM users, providing timely and effectivesolutions to ensure smooth operation of the system Extracted data from CRM, analysed and interpreted reports to support of business decision-making and futureevaluation planning Collaborated closely with developers to develop CRM, conducted unit testing, and system testing (UAT) Provided end-users support through a ticketing system on SharePoint and delivery… Show more  Specialized in solving technical matter and non-technical queries of the CRM users, providing timely and effectivesolutions to ensure smooth operation of the system Extracted data from CRM, analysed and interpreted reports to support of business decision-making and futureevaluation planning Collaborated closely with developers to develop CRM, conducted unit testing, and system testing (UAT) Provided end-users support through a ticketing system on SharePoint and delivery on-boarding and grouptraining sessions to enhance user knowledge and adoption Maintained the integrity of the CRM system by controlling accesses, ensuring correct flagging and reviewing of dataon the database Analysed and gathered business requirements and processes for the CRM system to improve overall effectiveness andefficiency Ensured that CRM data entry, maintenance and cleaning were performed to the highest standards, providing clean andaccurate data for reporting and analysis Developed and created a comprehensive CRM support manual across the organization, improving user experience Show less

Dublin

Master'S Degree, Msc. Marketing

Bachelor'S Degree (University Exchange Programme), Marketing