Viola Martinez Email & Phone Number

Makawao, Hi, Us

Lahaina, Hi

Hawaiian Islands

Led leasing and database efforts through phone interactions, video chat, email, IM chat and fax as needed with prospective residents, families, current leasing and site staff and the resident connection team. Strong interpersonal skills, work remotely/independently, flexible work schedule weekends and evenings to reach prospects which is especially necessary during initial property lease-up or when a property requires extra leasing assistance, qualify prospective residents, secure viable tours, follow-up with leads, assist the leasing site staff to obtain reservation deposits from prospective residents, assist with training current and new leasing staff members through video chat, phone, and email

Greater Seattle Area

Successfully leased-up multiple & sometimes simultaneously brand new apartment buildings while under construction for both tax credit & market rate properties, met deadlines & exceeded target goals, set-up sales and management offices, organized/proofread paperwork for client acceptance, community outreach events, formed new relationships & strengthened existing ones, worked alongside VA case managers with housing placement for Veterans, helped organize VIP founding members luncheons, VIP Grand Opening events, open houses, drive qualified traffic to buildings, market surveys, listen to the wants/needs of my customers, secure rental deposits, accurate reporting for all marketing efforts, extensive knowledge of the WSHFC tax credit program, work in synergy with Property & Compliance Managers in daily operations, booked, confirmed & follow up with appointments

Greater Seattle Area

Promoted to Community Assistant Manager in 2015, assisted facility Manager in all facets of property management. Responsibilities include coordinating lease signings, vacant unit inspections, weekly traffic reporting, resident referrals and in-house transfers, set up Models/Mini Models, post ads on Craigslist via Weblisters, counsel residents on tax credit qualifications, health and safety quarterly unit inspections, maintenance work orders and follow-through, initial certifications and annual recertifications, resident retention, resident issue and resolution, focused on sales and marketing, enthusiastic customer, handled intake of potential residents, booked appts for tours and showings, organized outreach events and open houses, maintained CRM leasing databases, reviewed and submitted sensitive financial documentation to compliance team for final approvals, maintained relationships with Vendors• 2015 Community Assistant Manager of the Year Award (Specialty Leasing)• 2014 Emerald Awards Nomination for Leasing Consultant of the Year

Greater Seattle Area

Contact Center for all 30+ Affordable Senior Housing Communities throughout the Greater Seattle/Puget Sound Region, promptly responded to all incoming inquiries from all media outlets, TV Ads, Website, walk-ins or scheduled foot traffic by phone, mail and email or all 3. Prequalified potential Residents, set appointments for customers to visit communities of interest. Follow up with Customers after site visits. Supported full lease up of Tri-Court and Arrowhead Gardens communities. Trained new employees, traveled to different locations providing leasing support to boost occupancy goals, open house, maintained model rooms, organized outreach events and maintained leasing database• 2013 Consistent Performer Award of the Year• Developed the “Triple Threat” marketing campaign

Mill Creek, Washington

Excellent telephone etiquette and technique, show vacant ready apartment homes, answer questions regarding pricing and availability, processed rental application through onsite.com, verified income and assets, submitted completed packet to compliance for final review and approval, lease signings and lease renewals, resident retention, community activities, multi-family housing property, donation for back to school backpacks, maintain the clubhouse, hospitality set-up and breakdown, assisted community property managers, exceeded occupancy goals, annual re-certifications, ability to multi-task, Holiday events and activities, market analysis

Lynnwood, Washington

Excellent telephone etiquette and technique, show vacant ready apartment homes, answer questions regarding pricing and availability, processed rental application through onsite.com, verified income and assets, submitted completed packet to compliance for final review and approval, lease signings and lease renewals, resident retention, community activities, multi-family housing property, donation for back to school backpacks, maintain the clubhouse, hospitality set-up and breakdown, assisted community property managers, exceeded occupancy goals, annual re-certifications, ability to multi-task, Holiday events and activities, market analysis

Wenatchee, Wa

Small town, family owned steak and seafood restaurant, fast-paced environment, family-friendly, knowledgeable of all food & beverages items.

Wenatchee, Wa

Perform pre-shift and post shift duties, maintain clean work station, stock work and inventory, side work checklist, contribute to a positive work environment, multitask, fast paced environment, demonstrate beverage knowledge with ability to up sell, communicates well with guests and co-workers, cash register operation, stand for long periods of time, dependable, reliable, fun, and energetic