- Implement accessibility program standards and practices within the CVS DDAT portfolio, impacting both internal and external customers.- Regularly engage with Legal and Compliance to analyze application dependencies, define business requirements, and coordinate migration strategies.- Manage a team of 50, including 5 direct managers, hiring 30 people and overseeing all aspects of staffing, onboarding, and performance management.- Oversee a public repository of accessibility documentation, ensuring company-wide access and tracking VPATs, audit responses, and roadmaps.- Provide monthly and quarterly updates on accessibility priorities and progress to C-Suite leadership, aligning with the vision for inclusive product delivery.- Collaborate with Dev, UX, Product Management, and third-party providers to push accessibility upstream and ensure consistent standards across all products.- Identify key opportunities for process improvements using both data collection and qualitative feedback, organizing teams to create more inclusive products.- Connect teams with essential tools and expertise, such as accessibility specialists, legal advice, and training, to ensure products and services are fully accessible.- Collaborate with product managers and legal teams to establish consistent messaging and craft informed responses to customer inquiries.- Partner with the Accessibility Design team to integrate accessibility into product design, participating in decisions that shape user experience with Assistive Technology and influence organizational metrics.

- Coordinated with 200 stakeholders across Business, Development, and QA teams to define scope, perform infrastructure discovery, and analyze application dependencies.- Managed the migration of 40+ application instances from a smaller company to Aetna as part of a merger and acquisition process.- Successfully decommissioned 25 application instances and servers during the migration process.- Led a triage team of 500 people on migration weekends to resolve issues and ensure successful migrations.- Served as a migration specialist and triage lead, coordinating the migration of company applications into Aetna's infrastructure.- Developed a dashboard tool, utilized by 500 people, to track the progress of migration phases.- Hosted weekly status calls with senior management, highlighting project risks, issues, and updates.- Collaborated closely with SAs, DBAs, Middleware, Implementation Engineers, and Network teams to deliver migrations on time and within budget, saving the organization $1M.- Managed the implementation of ServiceNow with PDCHS, HDMS, and AHM, earning the Aetna “Excellence” Award for on-time and on-budget delivery.- Facilitated Joint Application Development (JAD) requirements gathering for infrastructure projects, and managing critical deliverables.- Led 5 scrum teams based on Backlog requirements using Agile methodologies.- Collaborated with Middleware, Server, Network, and Deployment teams to deliver business-driven initiatives.- Planned and implemented infrastructure solutions for product releases, managing configuration management and QA for over 50 products.- Provided customer support and developed training materials utilized by 500 people to support software solutions.- Created and executed communication plans for 50 projects across various teams, ensuring successful project alignment and delivery.

Data Center Migration and Disaster Recovery Infrastructure Projects

- Coordinated requirements gathering using Joint Application Development (JAD) methodologies for the NJ CASS application data migration, including testing sessions with functional teams.- Developed and maintained project reporting metrics in a database to track progress and performance.- Executed project commitments, ensuring adherence to internal organizational controls and procedures, with project cycles ranging from 3-12 months.

- Facilitated and coordinated requirements gathering for responding to both private and public RFP request. - Define the project objectives and oversee quality control throughout the project life cycle. - Coordinated project schedules, budgets, resources, milestones, scope changes, and task deliverables resulting in successful on-time and on-budget engagements to meet defined business objectives. - Assisted in the preparation of meeting agenda,status updates,tracking project milestones, and resource commitments to ensure on-time and on-budget project completion- Identified and managed the risk and issues logs associated with a project and escalating them to senior management where necessary- Coordinate the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.

Bell Tower Enterprise Resource Planning Project (ERP) - Coordinated and facilitated UAT sessions with functional teams for the development of the Bell Tower RFP and the application tool for vendor responses. - Facilitated and coordinated requirements gathering using JAD methodology for Project Scope document with eleven team leaders. - Coordinated and created training materials and programs to ensure the success of the vendor evaluation process. - Coordinated project schedules, budgets, resources, milestones, scope changes, and task deliverables, resulting in successful on-time and on-budget engagements to meet defined business objectives. - Produced and maintained project and operational reporting metrics demonstrating execution of project commitments and adherence to internal organizational controls and procedures. - Performed system administration activities for Blackboard, including maintaining access control rights for team members and posting announcements, documents, and project calendar. - Assisted in the preparation of status updates for distribution to the Executive Committee, functional team leaders, and on the website. - Coordinated team member meetings, agenda development, minutes, and action items. - Maintained web content by posting all updates and project statuses on the ERP website. - Organized attendance of Vendor Evaluation focus groups, transcribed discussions, consolidated project team member responses, and assisted in report generation and analysis. - Served as a liaison to vendors, consultants, and business partners. - Assisted in tracking milestones and resource commitments on projects to ensure on-time and on-budget project completion. - Maintained systems and project documentation in accordance with MIS operating procedures.

- Managed all quality assurance issues for the World Trade Center (WTC) Medical Monitoring Grant, the American Red Cross Grant, and the standards set forth by NIOSH - Liaison officer to Mount Sinai Hospital, American Red Cross, NIOSH, and the Centers for Disease Control on implementation strategy. Provided recommendations and solutions to the above agencies and the City of New York. - Initiatives included clinic automation for the FDNY, integration with other FDNY programs, data collection for various required medical tests, and a World Trade Center mental health questionnaire. - Managed and conducted a weekly status meeting with technical and non-technical staff. - Facilitated the design, development, installation, and training of the FDNY Workers' Compensation Claims system- Trained, supervised, and prepared evaluations for the Clinic Staff in the Bureau of Health Services staff.