Viola Samuel Email & Phone Number

Greater Atlanta Area

Greater Atlanta Area

Client: Cricket WirelessRole: Senior Technical Product OwnerResponsibilities:• Functioned as subject matter expert (SME) in Online and mobile app space• Acted as Liaison between Business Product Owners and the IT team• Worked directly with other product owners, RTEs, program managers to define features and technical user stories• Created and maintained a living and prioritized backlog along with the Business Product Owner• Worked closely with counterparts in Product Management to align on the vision, program backlog, and roadmap• Collaborated closely with development team to articulate product needs, user stories, and acceptance criteria and to provide rapid feedback• Represented the stakeholders, end users and customers to the team, answered questions, and provided direction• Participated in the planning meetings, reviews (demo) and retrospective meetings• Successfully delivered quality deliverables in a fast-paced Agile model with monthly delivery of functionality • Advocated agile/scrum methodologies to drive and deliver product releases• Actively engaged with Business teams during UAT and Cycle 0 testing• Assisted with Mobile App release to the iTunes and Google Play stores• Delivered products which were Accessibility approved.

Greater Atlanta Area

Client : ITPOS AT &T(Phoenix & OPUS)Role: Application Architect/DesignerResponsibilities: - Worked as an Application designer on OPUS and as Application Architect on Phoenix - Responsible for creating System requirements and High level design documents- Involved in JAD sessions with other Architects, BA's and IT development teams - Worked with Business stakeholders to actively communicate and resolve design issues - Designed wireframes which are user friendly and technically achievable - Balanced the Business needs and technical restrictions and provide a stable and whole solution to the project - Tracked issues/risks/assumptions that would affect design - Worked with interfacing systems to study their technical documentation and provided solutions incorporating them

Greater Atlanta Area

Client : Deutsche BankRole: PeopleSoft Functional AnalystResponsibilities: - Analyzed and implemented enhancements, fixes for HR systems- Created detail designs, People Code programming and Unit and System testing.- Provided Onsite support to resolve HR tickets - Provided Onsite support to run Payroll processes - Enabled system integration with Thunderhead- transaction specific document processing software - Supported the infra team by helping with day to day server management activities like troubleshooting, running processes and performance monitoring- Involved in weekend maintenance and release management activities

Greater Atlanta Area

Client: BellSouthRole: Business AnalystResponsibilities:• Designed System Flows in Microsoft Visio for the Service Assurance of IPTV • Analyzed existing system and prepared of High Level Design Documents • Participated in review meetings and follow-ups with Client • Mapped Use Cases and Business Requirements • Created various presentations and Brown Bags explaining IPTV• Test director Administrator including setup of user groups, users, mail configurations, customize Test Director for the projects, hands on training for the team• Communication Liaison for the team, resolve and coordinate issues and risks. - • Functioned as Defect Coordinator for the team • Created and maintained Defect Management plan