Viola Wong Email & Phone Number

Vancouver, British Columbia, Canada

◆ Applied design expertise to inspire customers to express themselves in their homes, driving sales and promoting continued customer engagement.◆ Conducted productive in-store consultations, assessing clients' living spaces to create personalized design plans based on their needs and preferences.◆ Maintained comprehensive knowledge of current sales and promotions, consistently exceeding established sales and productivity goals.◆ Provided exemplary customer service by assisting with… Show more ◆ Applied design expertise to inspire customers to express themselves in their homes, driving sales and promoting continued customer engagement.◆ Conducted productive in-store consultations, assessing clients' living spaces to create personalized design plans based on their needs and preferences.◆ Maintained comprehensive knowledge of current sales and promotions, consistently exceeding established sales and productivity goals.◆ Provided exemplary customer service by assisting with special services including gift wrap, gift registry, and locating merchandise, enhancing overall customer satisfaction.◆ Demonstrated superior product knowledge, effectively guiding customers towards suitable products and features within the design studio assortment. Show less

Seattle, Washington, United States

◆ Spearheaded strategic direction and innovation in sales training and development programs, driving a remarkable enhancement in employee competencies and a 25% boost in performance and productivity.◆ Devised and executed tailor-made training initiatives through diverse methods, including classroom sessions, on-the-job training, and e-learning, leading to a surge in employee engagement and retention.◆ Forged strong partnerships with sales and merchandise departments to streamline… Show more ◆ Spearheaded strategic direction and innovation in sales training and development programs, driving a remarkable enhancement in employee competencies and a 25% boost in performance and productivity.◆ Devised and executed tailor-made training initiatives through diverse methods, including classroom sessions, on-the-job training, and e-learning, leading to a surge in employee engagement and retention.◆ Forged strong partnerships with sales and merchandise departments to streamline training priorities for managers and associates across 35 retail locations, ensuring the delivery of high-quality training experiences.◆ Introduced cutting-edge training methodologies and proactively addressed areas for improvement, resulting in a noteworthy 15% augmentation in overall training program efficacy.◆ Employed data-driven analytics to monitor employee performance, guaranteeing compliance with corporate standards and guidelines. Show less

Richmond, Bc

◆ Championed strategic leadership and direction across multiple store locations, fostering the growth and development of management teams to surpass sales objectives and elevate customer service standards.◆ Scrutinized KPIs and sales reports, delivering hands-on mentorship and guidance to store managers on operational best practices, consequently driving a 25% increase in overall sales performance.◆ Demonstrated a strong commitment to delivering exceptional results, consistently… Show more ◆ Championed strategic leadership and direction across multiple store locations, fostering the growth and development of management teams to surpass sales objectives and elevate customer service standards.◆ Scrutinized KPIs and sales reports, delivering hands-on mentorship and guidance to store managers on operational best practices, consequently driving a 25% increase in overall sales performance.◆ Demonstrated a strong commitment to delivering exceptional results, consistently achieving key metrics, and emphasizing both team and individual objectives.◆ Cooperated with cross-functional teams to resolve organizational and employee-related challenges, resulting in a significant 20% reduction in employee turnover.◆ Pioneered training initiatives, culminating in a remarkable enhancement in employee productivity and efficiency.◆ Steered strategic leadership and direction for the district team, fostering employee engagement, team building, and professional development endeavors. Show less

◆ Catalyzed sales growth by evaluating sales targets, KPI benchmarks, and training completion rates with store associates, leading to a notable 16% increase in sales performance.◆ Devised and executed comprehensive training programs to bolster employee proficiency in solution selling, cultivating customer relationships, and mastering advanced product knowledge, resulting in a 20% enhancement in employee performance.◆ Maintained inventory precision and minimized discrepancies by… Show more ◆ Catalyzed sales growth by evaluating sales targets, KPI benchmarks, and training completion rates with store associates, leading to a notable 16% increase in sales performance.◆ Devised and executed comprehensive training programs to bolster employee proficiency in solution selling, cultivating customer relationships, and mastering advanced product knowledge, resulting in a 20% enhancement in employee performance.◆ Maintained inventory precision and minimized discrepancies by supervising sellable and display inventory levels and directing internal adjustments and transfers.◆ Delivered an unparalleled customer service experience that surpassed expectations, utilizing product expertise, sales acumen, and role-playing, ultimately increasing customer satisfaction by 15%.◆ Guided strategic leadership, nurturing a culture of continuous improvement while promoting employee engagement, team cohesion, and professional development initiatives.◆ Engaged with cross-functional teams to pinpoint and tackle organizational and employee-related challenges, achieving a significant 20% reduction in employee turnover.◆ Effectively managed operational tasks, ensuring the utmost customer satisfaction and loyalty. Show less

Vancouver, British Columbia, Canada

◆ Enhanced brand recognition and market awareness by orchestrating and participating in trade shows, seminars, and presentations, culminating in an increase in brand recognition.◆ Streamlined materials for all client appointments, delivering a seamless and personalized experience that surpassed customer expectations, ultimately achieving a 25% boost in customer retention.◆ Amplified sales performance by expertly managing product and inventory levels, supervising product walkthroughs… Show more ◆ Enhanced brand recognition and market awareness by orchestrating and participating in trade shows, seminars, and presentations, culminating in an increase in brand recognition.◆ Streamlined materials for all client appointments, delivering a seamless and personalized experience that surpassed customer expectations, ultimately achieving a 25% boost in customer retention.◆ Amplified sales performance by expertly managing product and inventory levels, supervising product walkthroughs, and implementing visual merchandising strategies, resulting in a 10% increase in sales performance.◆ Spearheaded strategic leadership and direction for the gift registry team, fostering employee engagement, team cohesion, and professional development initiatives.◆ Deployed effective solutions to address organizational and employee-related challenges, leading to a noteworthy 15% reduction in employee turnover.◆ Leveraged data analytics to discern trends and develop insights that informed business decisions, ultimately contributing to a 10% improvement in operational efficiency and productivity. Show less

Applied Jewelry Professional

Bachelor Of Arts - Ba, Art History

Diploma, Fine Arts