Viola Wright Email & Phone Number

I am a loyal customer service professional who can address issues by being resourceful in a timely manner. I possess administrative support offering versatile office management skills and proficiency in Microsoft Office programs. I am a strong planner and problem solver who readily adapt to change, work independently and exceed expectations. I am able to juggle multiple priorities and meet tight deadlines without compromising quality while following the guidelines to ensure safety and security to all company policies and procedures. I developed an understanding of fraud investigation techniques, interviewing and interrogation skills. Multiple job responsibilities have allowed the ability to possess excellent analytic and organizational skills to be an effective team player by receiving Retail Controls Recognition and Excel Awards. Possess the innovative and creative skills that initiated a new position in department to continue the growth of the company.

• Former Position/Senior Fraud Specialist Ii

  Pnc Financial Group Service

  Nov 2003 - Jul 2012 - 5300 Crawsfordville Road

  High pro-file fraud analyst detecting fraud by monitoring, identifying, researching and resolving issues on potential fraudulent activity,while servicing internal and external customers calls. Ability to review and perform extensive research on large number of accounts daily while performing multiple tasks.

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  University Of Phoenix, Indianapolis, In

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