Viola Putri Burgers Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Black Box Lighting is the exclusive sales agent of five premium lighting manufacturers in the Middle East• Platek - Italian, Outdoor Marine Grade Architectural and Decorative• Prolicht - Austrian, Indoor Architectural • Vibia - Spanish, Decorative• KKDC - South Korean, LED Linears• Griven - Italian, Facade Lighting

Dubai, United Arab Emirates

• Identify, Shortlist, Negotiate, Coordinate Pre- & Post Event - Vendors (Production & Services) & Venues• Identify and Pitch to Brands in GCC for TishTash Events (Sales)• Manage Event day • Guest Management• P/L Events• Budgeting of EventsTishTash & Client Events:• TishTash Mums Club Dubai• TishTash Working Women Abu Dhabi• TishTash Mums Club Riyadh, KSA• TishTash Working Women Night Dubai• Twinset Milano - launch Spring Summer 23 collection - Dubai March 2023• Alshaya - Boots launch Sanctuary Spa - Dubai March 2023• Alshaya - American Eagle launch AE x Noor Stars collection - Dubai March 2023• Alshaya - VS Bra Fit Service - Dubai May 2023• Alshaya - VS Store Launch City Centre Al Zahia - Sharjah May 2023• Alshaya - Debenshams Collection Launch Mall of Emirates - Dubai June 2023

Dubai, United Arab Emirates

• Spearhead the after-sales Customer Service and Order Management for this OEM in the packaging industry, headquartered in Germany and serving 80+ B2B regional clients across 12 countries in the GCC, KSA and Levant • Promoted to Team Lead from Service Partner due to recognized superior performance and natural leadership abilities. Direct, coach and appraise a multicultural team of 4 Service Partners• Improved the after-sales service delivery and overall Quality Management – point of contact for resolving customer service escalations and complaints. Identify root causes and prevent recurrence • Increased operational efficiency and reduced costs – analyzed supply chain processes to identify gaps, negotiated contract terms with vendors/freight forwarders, introduced reporting systems, instituted quarterly order forecasting, created process workflows for timely follow ups and improved fulfilment rate to 99%• Leveraged technology/IT knowledge to ensure smooth implementation of new e-commerce and ERP systems – maintain and update systems, assist and guide colleagues on optimized system usage • Enable informed management decisions - participate in monthly Finance, AR and Margin meetings, provide accurate data and insights• Support annual Audits – contribute to satisfactory audit outcomes by presenting well-maintained documentation and data• Key account manage a portfolio of GCC & Levant-region clients – establish and nurture strong client relationships. Received positive client and peer feedback and deepened existing relationships • Upsell packaging solutions – understand client needs, identify sales opportunities and present best-fit solutions • Grow trust-based working relationships and cross-functional partnerships with internal and external stakeholders including Sales, Procurement, Finance, Head Office in Germany and freight forwarders/vendors

Munich, Germany

• Managed the recruitment process from sourcing through to contract negotiation and offer stage• Drove sales and acquired new client and candidate business - developed database through cold calling and proactive networking, up to 40 client calls and 100 candidate connections per day• Successfully qualified 2 candidates per day – sourced, interviewed and identified appropriate candidates • Built a robust network of candidates in the software and web development sector • Tools used: Bullhorn, MS Office

Munich, Germany

• Full-time Trainee role to understand the end-to-end recruitment process including client and candidate acquisition in this fast-paced IT recruitment consultancy • Met targets and successfully closed a deal in the first month of employment - conducted up to 60 calls a day • Ensured accurate database administration – updated information daily and maintained the client & candidate database• Tools used: Salesforce, MS Office

Erlangen, Germany

• Worked 18 hours a week in the Project Management Office to fullfil the BBA degree requirements • Supported the delivery of key projects to optimize internal processes – including defining project scope, milestones and stakeholder mapping • Co-conducted workshops for 30+ attendees from Siemens offices globally – assisted in the workshop set up, session delivery, data collation, reporting and digitization of all presentation materials• Created presentations decks and data packs for Internal Communications for IT projects

Mumbai, India

• Seconded to the Mumbai Office for 6 months to train in HR/ Talent Acquisition• Assisted with HR & recruiting administrative duties – cold calling, pre-screening, scheduling interviews, conducting aptitude tests and participating in Campus Branding and local Job Fairs• Onboarded new joiners – familiarized new employees with the Siemens culture and all internal programmes • Improved team efficiency and operational capabilities - leveraged knowledge and experience from the secondment to create an internal Talent Acquisition Handbook organizing and describing internal tasks, processes and talent programs

Erlangen, Germany

• Worked 18 hours a week in the Internal Corporate Communications Office to fulfil the BBA degree requirements • Promoted the adoption of the internal marketing collateral database – including content management for all materials used at Siemens offices worldwide • Supported Sales & Marketing teams globally – conducted weekly online trainings for internal colleagues on best usage of the platform to maximize performance • Liaison point between IT and the Business to troubleshoot and resolve system administration issues