Black Box Lighting is the exclusive sales agent of five premium lighting manufacturers in the Middle East• Platek - Italian, Outdoor Marine Grade Architectural and Decorative• Prolicht - Austrian, Indoor Architectural • Vibia - Spanish, Decorative• KKDC - South Korean, LED Linears• Griven - Italian, Facade Lighting

• Identify, Shortlist, Negotiate, Coordinate Pre- & Post Event - Vendors (Production & Services) & Venues• Identify and Pitch to Brands in GCC for TishTash Events (Sales)• Manage Event day • Guest Management• P/L Events• Budgeting of EventsTishTash & Client Events:• TishTash Mums Club Dubai• TishTash Working Women Abu Dhabi• TishTash Mums Club Riyadh, KSA• TishTash Working Women Night Dubai• Twinset Milano - launch Spring Summer 23 collection - Dubai March 2023• Alshaya - Boots launch Sanctuary Spa - Dubai March 2023• Alshaya - American Eagle launch AE x Noor Stars collection - Dubai March 2023• Alshaya - VS Bra Fit Service - Dubai May 2023• Alshaya - VS Store Launch City Centre Al Zahia - Sharjah May 2023• Alshaya - Debenshams Collection Launch Mall of Emirates - Dubai June 2023

• Spearhead the after-sales Customer Service and Order Management for this OEM in the packaging industry, headquartered in Germany and serving 80+ B2B regional clients across 12 countries in the GCC, KSA and Levant • Promoted to Team Lead from Service Partner due to recognized superior performance and natural leadership abilities. Direct, coach and appraise a multicultural team of 4 Service Partners• Improved the after-sales service delivery and overall Quality Management – point of contact for resolving customer service escalations and complaints. Identify root causes and prevent recurrence • Increased operational efficiency and reduced costs – analyzed supply chain processes to identify gaps, negotiated contract terms with vendors/freight forwarders, introduced reporting systems, instituted quarterly order forecasting, created process workflows for timely follow ups and improved fulfilment rate to 99%• Leveraged technology/IT knowledge to ensure smooth implementation of new e-commerce and ERP systems – maintain and update systems, assist and guide colleagues on optimized system usage • Enable informed management decisions - participate in monthly Finance, AR and Margin meetings, provide accurate data and insights• Support annual Audits – contribute to satisfactory audit outcomes by presenting well-maintained documentation and data• Key account manage a portfolio of GCC & Levant-region clients – establish and nurture strong client relationships. Received positive client and peer feedback and deepened existing relationships • Upsell packaging solutions – understand client needs, identify sales opportunities and present best-fit solutions • Grow trust-based working relationships and cross-functional partnerships with internal and external stakeholders including Sales, Procurement, Finance, Head Office in Germany and freight forwarders/vendors

• Managed the recruitment process from sourcing through to contract negotiation and offer stage• Drove sales and acquired new client and candidate business - developed database through cold calling and proactive networking, up to 40 client calls and 100 candidate connections per day• Successfully qualified 2 candidates per day – sourced, interviewed and identified appropriate candidates • Built a robust network of candidates in the software and web development sector • Tools used: Bullhorn, MS Office

• Full-time Trainee role to understand the end-to-end recruitment process including client and candidate acquisition in this fast-paced IT recruitment consultancy • Met targets and successfully closed a deal in the first month of employment - conducted up to 60 calls a day • Ensured accurate database administration – updated information daily and maintained the client & candidate database• Tools used: Salesforce, MS Office

• Worked 18 hours a week in the Project Management Office to fullfil the BBA degree requirements • Supported the delivery of key projects to optimize internal processes – including defining project scope, milestones and stakeholder mapping • Co-conducted workshops for 30+ attendees from Siemens offices globally – assisted in the workshop set up, session delivery, data collation, reporting and digitization of all presentation materials• Created presentations decks and data packs for Internal Communications for IT projects

• Seconded to the Mumbai Office for 6 months to train in HR/ Talent Acquisition• Assisted with HR & recruiting administrative duties – cold calling, pre-screening, scheduling interviews, conducting aptitude tests and participating in Campus Branding and local Job Fairs• Onboarded new joiners – familiarized new employees with the Siemens culture and all internal programmes • Improved team efficiency and operational capabilities - leveraged knowledge and experience from the secondment to create an internal Talent Acquisition Handbook organizing and describing internal tasks, processes and talent programs

• Worked 18 hours a week in the Internal Corporate Communications Office to fulfil the BBA degree requirements • Promoted the adoption of the internal marketing collateral database – including content management for all materials used at Siemens offices worldwide • Supported Sales & Marketing teams globally – conducted weekly online trainings for internal colleagues on best usage of the platform to maximize performance • Liaison point between IT and the Business to troubleshoot and resolve system administration issues