Viola Rodriguez Email & Phone Number

United States

Recruiting responsibilities include sourcing and screening resumes for all open positions, such as Nurse Practitioners, Physicians Assistants, LCSWs, Pharmacy Technicians, Radiologic Technicians and Licensed Practical Nurses. Strategize with hiring manager regarding new or replacement positions. Credentialing responsibilities include the initiation and completion of credentialing process for new employees. Maintain accurate and current credentials for employees. Conduct monthly credentialing audits and provide feedback to Program Managers. Security responsibilities include the initiation and completion of security clearance process for new employees. Bridge line communication between employees and facility. Update hiring manager on security statuses of new employees. Administrative Support responsibilities include data tracking of contracts, schedule log, customer contact list, pipeline tracking and monitor eFax. system.Account Management responsibilities include contract staff inquiry support and follow up. Customer need follow up and scheduling duties.

San Antonio, Texas Area

• Provide day to day departmental operational support by working closely with Director, Managed Care Operations, Accounts Receivable, Inventory Accounting & Management and also the Distribution Center via detailed verbal and written communication;• Mediate provider-third party differences to achieve the right outcomes and ensure accuracy of inventory data and appropriate billing invoices by means of inventory research & analysis, billing research and provider outreach;• Review Managed Care Operations contract to ensure compliance resulting in a customer focused relationships with physicians, office managers and opticians;• Interpret inventory results using a variety of techniques ranging from simple data aggregation via statistical analysis and provider outreach;• Respond to providers’ inquiries and provide direction for appropriate resolution by interpreting inventory results using a variety of techniques ranging from simple data aggregation, Third Party inventory reports and provider outreach;• Determine and monitor the volume of outgoing monthly frame collections.

The Cherokee Nation Healthcare Division provides a wide range of medical and professional services, as well as medical equipment and supplies, to government and commercial clients. The division’s companies are positioned to serve clients of any size. Medical and professional services include financial recovery, patient appointing, recruiting, credentialing and placement of clinical, administrative and housekeeping personnel.

•Recruit, select, counsel, discipline employees; communicate job expectations; enforce company and facility policies and procedures.•Provide excellent customer-service; clear and respectful verbal and written communication; resolve problems with employees and facility to meet the military department's mission.•Manage financial budget for government contracts by monitoring hours worked by employees and posting in a bi-monthly report; initiate corrective actions if employees will exceed allotted hours.•Review contract for compliance; update job knowledge by reading professional publications; maintain personal networks; participate in professional organizations.

San Antonio, Texas Area

•Responsible for credentialing Physical Therapists, Anesthesiologists, Cardiologists, ER MDs, General Surgeons, Pediatricians, Physical Therapists, CRNAs, Physicians Assistants and Nurse Practitioners. •Review credentialing applications for completeness of information and identify deficiencies•Coordinate data for process review to credentials board meetings at several army and air force installations all over the U.S.•Coordinate communications with applicant•Verified current and past employment•Verified all licenses and certifications•Verified current and past malpractice history•Assure confidentiality of data and procedures related to verification process•Coordinate with outside entity for criminal background searches and employment verifications•Assure proper research and data entry in accordance to Medical Staff Bylaws, JCAHO standards, state and Federal law

San Antonio, Texas Area

•Reviewed, verified and submitted payroll summaries and time records for employees,•Established and maintained personnel files for assigned contracts•Conducted background checks•Processed leave requests•Monitored and followed up with personnel regarding: New hire paperwork such as health insurance, 401(k), pay and leave benefits, as well as leave balances •Maintained compliance with Dept. of Labor in regards to employee work schedules and compensation policies•Performed basic clerical duties such as answering phones, filing, producing spreadsheets, faxing and scanning