- research, document, and analyze how data moves between systems within TSTC business practices- create and keep up to date technical documentation for old workflows and new workflows as needed- create test scenarios and validate data analytics- work with all departments across state of Texas on interpersonal level- conduct weekly meetings with varying degrees of importance- keep all data up to date at 100% accuracy- exceptional organization skills to keep projects on timely manner as possible- deep understanding of business processes for accounting, finances, human resources, and reporting- deep understanding of all applications within the College such as Ellucian, Salesforce, HRIS, ERS, TRS, and USAS

- Onboard, offboard, and configure current employees/vendors as needed- Patch, upgrade, and/or configure current applications/servers as needed- serve as a SME for applications assigned- PoC between vendor and Office of Information Technology- conduct monthly security reviews on applications assigned- create and update as needed technical documentation for applications assigned- train employees and technical staff on applications assigned- work through help desk tickets as neededApplications Assigned:- Team Dynamix // set up helpdesk system, edit/add users, set up workflows- Cisco UC // set up employees with phones, Jabber access, set up Hunt Pilots, Lists, and PUGs, set up VMs, set up holiday schedules, configure new help desk agents, edit agents- Microsoft360 // setup and edit users as needed, setup MFA- Active Directory // setup and configure employees/vendors, configure groups, setup GPOs from scratch, edit GPOs as needed- Ellucian Colleague // setup and configure employees with security access as needed

Temporary 3 week contract role for HHS technology refresh.

Current Project(s):The Rock Bar & Grille at Tiara Rado Golf Coursewww.therockbargrille.com

- Work on Help Desk tickets with a completion rate of 95% within 48 hours for 4 campuses - Troubleshoot network issues, fix Cisco/Meraki switch issues, and reach out with vendors and PoC network technicians - Create relationships and reach out out to multiple vendors for quotes and general questions about technology that was offered - Create new and innovative Technology Agreement Forms, One Pagers, Software Troubleshooting FAQ, and Security One Pagers for campuses as requested by administration - Manage, order and troubleshoot cellphones such as iPhones and Samsung phones (T-Mobile / AT&T) for all staff - Analyze problems and design technical solutions to fit the specific user needs- Use Dell KACE (Quest) to image and uninstall/reinstall software for District wide use- Recommend and research software and hardware as requested by administration to best fit campus needs- Follow up on all users with any issues pertaining to technology to create strong customer service relationships- Worked school events needing technology or even volunteer help

- Reports hardware failures to the appropriate vendors via telephone or on-line systems. - Works in various departments in the City and assist with computer problems. - Maintain all work orders and prepare a weekly report with the disposition and/or recommendations for software being requested. - Develops and monitors performance levels of software and hardware and evaluate, recommend, and participate in proposing alternative methods of information processing. - Provides reports in written and oral communication and provides presentations as needed. - Perform other job-related duties as assigned. - Research, create and develop city mobile app for Android and iPhone - Create documents for City (such as Privacy Policy, Agreement Forms) - Work on city website as needed- Create and send weekly reports for GIS tracking, cellphone reports for usage, and other reports as needed- Set up and manage Meraki MDM for city cellphones

Worked at City level and City Library City level - Worked on Help Desk tickets - Set up new computers and peripherals for all city employees - Set up city assigned cellphones - Worked on software such as GIS mapping, Outlook, department related software - Created and edited City website per department needs; met and set up meeting with department heads for department webpages- Update all city webpages as needed as per city guidelines and HR procedures- Updated photography for city website - Worked CM vendors- Completed online webinars for new softwares as needed - Set up new servers - Worked on AD, file management and printer serverCity Library - System Administrator for Faronics and Envisionware software - Network Administrator duties such as troubleshooting network issues, re-cabling and set up new network for ongoing issues (issues were prior to employment) - Maintains and troubleshoots problems associated with users’ workstations on the Local Area Network (LAN) environment and (WAN) Wide Level Network. - Configures and installs computer software, hardware and network equipment. - Analyzes and/or resolves hardware, software, and application problems for all network or stand-alone computer systems and network resources. - Coordinates the resolution of network hardware, software and application problems between technical support and customer personnel