Violet L. Email and Phone Number

In charge of the whole EF pre-opening projects including lounge facitities set up, staff training, SOP&P&P creating of the Executive Floor.Work as Guest Service Manager and FO trainer after hotel opens and before EF opens.

Responsible for assisting the guest to create a romantic moment and unforgettable experiences during their stay. Responsible of guest before their arrival until their check out. Responsible for following up after check out for building strong relationship with guest and making them Ritz Carlton guest for life. Cross training in different department in front office such as guest relation, call center, guest recognition and front desk as a live leader for observing process and daily work… Show more Responsible for assisting the guest to create a romantic moment and unforgettable experiences during their stay. Responsible of guest before their arrival until their check out. Responsible for following up after check out for building strong relationship with guest and making them Ritz Carlton guest for life. Cross training in different department in front office such as guest relation, call center, guest recognition and front desk as a live leader for observing process and daily work from others, gives abilities to handle special requests easier. Taking care of member guests and top 10 guests as well. Improves Gallup Score a lot.Worked in club lounge for 2 months. Being able to calculate the food and beverage cost and try to help reduce cost and enhance efficiency by writing a proposal to the hotel manager. The report was executed and showed big impact.Participated in the most famous butler training in the world from the butler for British Royal Family for two weeks. Leading our team among four teams to win the competition of both general performance and bath&bed decoration. Worked as a professional villa butler for four months. Responsible for providing personalized service to villa guests from check in, check out, arranging transportation and ESPA, itineraries, and meals and etc. Genuine care and wow stories for villa guests lead to a lot of lifelong guests.Organized Petit VIP program (a program aiming to provide five star service to children in the hospitality industry) for twice. Worked as a translator for ESPA trainer from the UK corporate for two weeks. Show less

Greet guests at breakfast and engage them in conversation to make each guest feel welcome and ensure that they have a pleasant experience；Set up breakfast at scheduled time；Ensure breakfast items are stocked and available to guests during breakfast hours according to standards；Maintain cleanliness of breakfast area and kitchen during and after breakfast hours. Drove guests to the Airport.

Tutor for athletes in our university in the areas of Psychology, Accounting and Finance basic level courses; Learned how to express and convey knowledge to students effectively, like made them understand the knowledge and have fun with simple cases; helped students make study plan according to their own situations; And helped students improve 1 grade in general.

Made PIZZA and other western diet with the guidance of locals, Made delicious Chinese food for students; Learned how to order inventory through STAR system; Learned how to predict visitor flow rates and Customer demands effectively; Wrote a research essay ‘Feasibility Study Report on Cost-Volume-Profit Analysis Application in small restaurant’ according to my work experience in cafe.