Leading team in developing Technical Recovery documentation and Disaster Recovery plans for multiple applications within the Comcast Corporate Technology group. Developing the templates, gathering technical details from current application engineering staff and infrastructure support teams. Review and recommend DR solutions and perform plan exercise to identify gaps.

• Performed research to resolve customer issues or service requirements and escalated calls to appropriate business sections as needed• Ensured all actions are resolved in compliance with industry regulations and bank procedures thereby obtaining consistent 100% quality levels• Provided top customer service while obtaining excellent customer review feedback• Submitted multiple process or application suggestions for improving the customer experience, service delivery, and management reporting requirements

Lead Project Manager – Application Recovery Plan DevelopmentFebruary, 2016 to present – Large Global Real Estate Management Firm• Develop standardize plan templates and key scenarios for each application• Lead Senior Consultant responsible for interviewing 30 application owners and technical staff to build Application Recovery Plans for each Financial client-facing application• Analysis data gathered, identify gaps, risks/issues, document plans thoroughly and perform Tabletop plan walk throughBIA Consultant – Business Impact Analysis ConsultantNovember, 2015 to February, 2016 – Large Regional Hospital and Teaching College in Wisconsin• Senior Consultant responsible for interviewing and gathering information for 20 Business Functions• Identified Critical Business Process, Process RTO, Applications, (RTO and RPO), inter-department dependencies, process recovery priorities• Prepared and presented final report and Executive Presentation on BIA resultsBCP Consultant – Business Continuity Plan DevelopmentNovember, 2015 to December, 2015– Large Aviation Company (2 month contract)• Responsible for developing Departmental Business Continuity Plans for one Department and providing a standardize template and approach for developing other plans. • Managed daily plan status tracking and customer meetingsProject Manager -Application Plan Development June, 2015 to October, 2015– Large Utility Company • Responsible for gathering application recovery details for 120 applications supporting 19 Business Units• Built Application Recovery Procedures based on questionnaire feedback and technical designs• Managed daily plan status tracking and customer meetings• Generated daily and weekly reports for management

• Managed multiple contracts totaling over $1.5 million dollar annually across various industries by directing and managing all IT services for project delivery, customer interface and acting as first point of escalation and primary interface to clients and Service Providers. Service delivery management responsibilities included directing, managing, planning, and administering the delivery of IT DR services by defining the project details, overseeing the budget, and on-going communications, planning, implementation, and execution throughout the contract life cycle.• Provided day-to-day contract and service level management and oversight• Identified and built program management key factors and individual project plans with critical milestones for each test execution, event preparation or life cycle management.• Managed multiple DR test execution projects through four phases -- service transition, test preparation, test execution, and life cycle management • Coordinated the efforts of the IT team members, third-party vendors/contractors/partners, clients support staff, solution architects. operations resources, procedure development staff, and recovery execution of various platforms including Intel, Unix, AIX, AS400, and Mainframe recovery platforms• Provided post test reports with findings and recommendations for test execution/process improvement, procedure updates, and recovery strategy updates• Developed action plans to close identified gaps and implementation of design recovery improvements • Conducted Quarterly Business Reviews which covered risk assessments, audit compliance, SLA verification, contract delivery status, performance and capacity management

Provided over $5 million dollar consulting services for multiple clients over seven years. Services provided included Risk Management, Business Resiliency Planning - Business Continuity (BC), Crisis Management (CM), and Disaster Recovery (DR) consulting services to external enterprise-wide clients.• Technical consultant with ability to assist client with the assessment, development and design of both their BCP environments and IT architecture solutions. - Led the development of enterprise-wide business continuity, planning, designing, and execution of Business Impact Assessments, used for BC or DR strategy and solution implementation. Led and managed teams in the review, design and exercising of information technology/application recovery guides (TRGs/ARGs), Disaster Recovery Plan(s) (DRP) and Disaster Recover test execution relative to processing environments for financial services, insurance industry, government (Public), manufacturing, and healthcare industries. - Conduct enterprise–wide IT Risk Assessment including evaluation of IT improvement initiatives, strategic assessment, and system/process re-engineering to assist in the development of an IT/DR solution. - Led Business Impact Analysis (BIA) to identify - Identified critical business process Recovery Time Objectives (RTOs), Peak periods, Tangibles – Financial Impacts (revenue and costs) and Intangibles (non cost related), Application RTOs and Recovery Point Objectives (RPOs), Linked business processes to applications, Identify both internal and external dependencies, provided recovery gaps analysis and recommendations for recovery strategies, costs, and implementation timeline. - Led Resilient Architecture Design (RAD) -Gather information on current infrastructure design, Identified gaps, Evaluated potential solutions to meet business recovery objectives.- Led Disaster Recovery strategy and plan development. Exercised recovery plans, identified gaps, and updated plans to close gaps.

• Managed a $4.2 million dollar operating budget and staff of ten engineers responsible for all aspects of middleware operations management across multiple accounts• Managed multiple teams (up to 60 people) for Business Resiliency - BC/DR strategy development, planning, implementation, exercising, reporting, after testing solution implementation and problem resolution.• Managed multiple data center build outs and DR solution implementation projects (various size teams). Responsible for all budget, execution, and reporting throughout the project. Responsible for all Risk Assessments regarding recover ability and data center audit compliance for various companies.• Managed new technology implementations including application design, server implementation, desktop implementations, scheduled and managed all application implementations globally developed training material, and trained on-site resources.

• Technical Project Manager - various technical implementation projects- Mainframe application developer for Marketing Research Department• Unix and Novell engineer – responsible for implementing and support new servers throughout the company• Windows engineer – responsible for rolling out windows servers, applications and desktops. Responsible for creating training and support material used in the Data Center operations support• Application implementation lead for CA products used to monitor traffic and virus alerts at all plant sites within the US• Helpdesk Analyst specializing in HP3000 and HP laptops for the Asia Pacific and International Marketing Divisions