End escalated calls with a positive impact by strategically shifting irate customers through proactive listening, easing customers' concerns, and correcting customers' expectations while clarifying any misrepresentation of products and services.Keep argumentative customers on track by continuously redirecting customers' focus for a productive outcome.Stay in communication with escalated customers to repair relationships and build rapport by monitoring orders and keeping them updated until completion of order.Serve on pilots for new processes for a successful roll-out.Guide and mentor customer care reps through research and complex calls.Serve as a final resource to prevent 24-hour callbacks and end recurring issues. Expeditiously resolve long-term order issues and delays.Ensure the customer feels constructive criticism of business practices are heard and forwarded. Have managerial authorization/access for cancellations, refunds, and unique requests. Have direct access to Senior Managers, Directors, and Executive Escalations for BBB and Office of Attorney General threats.

Establish/create new businesses by proofreading government documents (IRS 501c3 Nonprofits, Corps, LLCs, DBAs.) Obtain EINs from IRS and edit Bylaws for new companies. Manage/maintain small business and intellectual property accounts to meet state laws. Educate customers on future reporting to remain legally compliant with the government. Remove barriers and resolve issues with problem accounts.

Generated leads by educating on the importance of health and fitness. Pitched core values, benefits, and financial aid through facility tours and city fairs to drive up enrollment.Completed consultations and created account enrollments on sold memberships.Maintained client communication to encourage fitness goals and retain customers.Managed Excel worksheets to track outstanding dues and made collection calls.