Violeta Aradillas Email & Phone Number

Role description:- Project management to drive resolution of critical issues for key accounts.- Manage escalated critical situations for clients in America to restore and retain customer satisfaction.- Perform a critical analysis to drive problem resolution. - Leverage internal resources and lead cross-functional team members to ensure appropriate client support.- Identify areas of improvement to drive change and efficiency. - Ensure executive awareness of critical situations.Major Achievements:- Entrepreneurship/Leadership capabilities: e.g.1) Work with the engineering team to identify areas of opportunity for product reliability. 2) Lead cross-functional teams to innovate and improve inventory management across worldwide engineering labs. The project aims for a year-over-year reduction in capital expenditure. 3) Main focal for Client Care Education

Monterrey Area, Mexico

Role description:- Manage problem resolution for clients in America to restore/retain customer satisfaction- Lead cross-functional team members to ensure appropriate client support- Identify areas of improvement to drive change and efficiency - Ensure executive awareness of critical situationsMajor Achievements: - Managed Critical Situations with Executive visibility. e.g. Account worth 1 million USD in jeopardy. I coordinated efforts to get to the root cause of technical issues and find an improved and extremely challenging path to deliver replacement parts within a weekend.- President of two Employee Resource Groups (ERGs):1) Women In Lenovo Leadership: Our mission is to be a support network that promotes the development of women in the professional field, promoting their participation in leadership positions through comprehensive preparation; seeking gender equity and equal opportunities by breaking paradigms.2) People First: Seeks employee integration and promotes the company's culture.

México

Responsible for the sales and marketing side of the business primarily focusing on the Latin American market.HydroCoir is a family-run business established in 2015, who specialize in manufacturing and supplying high quality coco peat and coco chips based substrates to professional growers and substrates manufacturers around the globe.

Monterrey Area, Mexico

Prospect and form new business partnerships for TerraCycle in Mexico- Develop and manage a sales pipeline- Research and evaluate potential new partners- Secure new business development partnerships for the company’s “service”- Work with senior team members, including the CEO and Director, Global Business Development, to assist in business development activities- Work with new partners on pricing & finalization of contracts- Coordinate and collaborate with other team members on projects as they materialize

Manchester, England, United Kingdom

- Analysis of business environment for start-ups in Manchester to identify factors of success. - Segmentation of a niche market and study of consumer’s perception of the product value proposition previous its launching in the market.- Analysis of marketing strategies feasibility to promote the product.

Jalisco, Mexico

- Team lead of outbound activities, coordinating a group of 18 people to achieve common goals for our main clients such as IBM and Lenovo. - Responsible of delivering metrics to executives for decision making.- Monitoring new projects implementation.- Analysis of key performance indicators for decision making process.- Customers' main support for problem-solving.

El Salto, Jalisco

- Main contact between suppliers and customers to ensure efficient management of the supply chain. - Coordination materials pick up with carriers and tracking shipments to maintain clients informed. - Monitoring customs clearance process.- Experience in ground, air and ocean transportation.

Master Of Science (Msc), Msc Business Analysis And Strategic Management, Distinction

Activities and Societies:The course was focused on the analysis of international management problems to find possible solutions. I.

Bachelor'S Degree, International Business

- Awarded with a human-excellence scholarship to study my bachelor degree. - Participation in competitions related to International.

Student International Exchange, International Business

- Awarded with a scholarship to study in Madrid, Spain from the Mexican government.