Violeta Mendez Email & Phone Number

Calgary, Ab, Ca

Calgary Y Alrededores, Canadá

Implemented SAP Business One projects achieving project completion within define scope, time and budget and provided support on existing implementations obtaining a high level of customer satisfaction.• Conducted workshops with users to gather and map user/system requirements into SAP best practices. • Configured SAP modules according to the client's business requirements. • Perform unit tests and coordinated user acceptance testing sessions to ensure that configured processes meet the business requirements.• Trained key users assuring that the user will have the knowledge and the skills to use the system efficiently. • Prepared data migration worksheets for master data and opening balances and performed mass data upload into the new system using Data Transfer Workbench (DTW) and/or Copy Express.• Develops cutover plan to ensure a successful go-live into production system.• Provided ongoing support to users by addressing their inquiries, troubleshooting issues, and resolving any system-related problems.• Built reports in Crystal Reports and SQL queries.• Delivered technical support using Database management tools (SQL programming, Stored Procedures, Backups, scheduling tasks). • Customized layouts using the Print Layout Designer and Crystal Reports.• Supported SAP Business One Add-Ons: Resolv, FieldVu, Boyum B1 Usability Package (B1UP)

Caracas, Venezuela

Participated as leader consultant in different implementation, enhancement and upgrade projects within SAP-CS and SAP-SD modules. • Coordinated teams up to 10 members of functional and technical consultants.• Executed Planning, Blueprinting, Realization, Final Prep/Testing/Cutover and Go-live phases of the ASAP Methodology.• Worked in high-level of complexity projects which involved interfaces with other platforms and design web services to be used in Customer Service Portal.• Clarified customer in terms of setting the expectations from the team and deliverables.• Identified and drove new business opportunities.• Worked as SAP-CS functional leader for the Upgrade SAP EHP4, identifying impacted business processes and coordinating tasks, for planning, testing, adjustments and go-live.• Supervised the team of consultants assigned to customer, planning activities and times for tasks, monthly billing to Movistar according to executed hours or projects.

Caracas, Venezuela

Worked as a senior SAP-SD and SAP CS consultant in several full cycle implementation and upgrade projects.• Participated in more than 8 full cycle implementation projects using ASAP methodology from Blueprint, Realization, Final Preparation, Go Live and Support. • Improved sales processes during implementation projects applying my knowledge and expertise in SAP SD/LE modules and advanced customization: Pre-Sales, Sales, Logistics Distribution, Transport, Packing, Serial Management, Billing, Price determination, Credit Management, Logistics Information System, Export sales, Account determination.• Experienced handling integration with other modules (PS, PM, MM, FICO, CS)• CS advanced customization: Service orders, quotations, Repairs, return, warranty management, resource-related billing.• Participated in work sessions with key users and project team members in order to identify the scenarios to be tested during the upgrade projects. Tested and documented sales and delivery scenarios. Applied OSS notes to solve upgrade issues.• Trained key users applying the Train-the-Trainers model.• Created functional and technical specifications to address gaps detected during the blueprint. These include specification for RFC functions, reports, user-exits, enhancements and forms.• Strong experience designing, testing and implementing interfaces to connect SAP with legacy systems.• Worked in SAP Help Desk supporting ongoing operations and implementing new functionalities according new sales strategies or promotions.• Built reports, formulas and enhancements in ABAP for FI, MM and SD modules.