Operations Manager
Greater Grand Rapids, Michigan Area
As Operations Manager, I was a member of the company's Leadership Team. I provided financial analysis, budgeting and forecasting, strategic planning, and recommendations for business development. I managed accounting, human resources, customer service, and IT functions. I also managed many inter-departmental projects, implemented company-wide business software, and initiated continual process improvement efforts in all areas of the company. I played a key role in hiring decisions and in determining business direction. I was also Interim Prepress Manager for 2 years, Interim Production Manager for 1 year, and managed business operations during the President's extended medical absence. Before being promoted to this position, I served as Business Manager. In this position, I focused on accurately invoicing customers for completed projects, collecting on past due accounts, performing timely financial reporting, managing IT systems, and processing payroll and benefits.