Violeta Seretan Email & Phone Number

Romania

Cluj County, Romania

▪ Offer technical support through e-mail and forum▪ Research, diagnose, troubleshoot and identify solutions to resolve customer issues▪ Analyse, evaluate and diagnose technical problems and issues▪ Ensure proper recording and closure of all issues▪ Estimate, prioritize, plan, and coordinate testing activities▪ Identify, record, document thoroughly and track bugs using JIRA▪ Perform Integration, Regression, Smoke, Functional, Compatibility and Performance Testing▪ Interact with product management and development teams to develop a strong understanding of the project and testing objectives▪ Create troubleshooting documentation, test plans, guides using Confluence▪ Monitor releases and updates using GitHub▪ Test and ensure the functionality of various integrations: API; Single Sign-on with Office 365, Google Apps, and Auth0; E-commerce; Google Drive; OneDrive; LTI; Salesforce; SAML; Webhooks; Zapier; Web conferencing tools (Zoom.US, GoToMeeting, GoToTraining, Skype for Business, WebEx); Panopto; MailChimp; Turnitin; Unicheck; SCORM

Cluj County, Romania

▪ Handle escalations received from Support Team regarding ebook’s issues. ▪ Process bulk-orders received from Business Department ▪ Process sample requests received from publishers or professors▪ Collaborate with QA and Engineering team for any ebook issues/questions▪ Implicate and work in any ingestion projects received

Cluj County, Romania

▪ Offer support through e-mail, chat and phone using Oracle Right Now and Five9▪ Collaborate with QA team to test the Kno Textbooks Application on different platforms: Windows 7, Windows 8, Android, iPad and various Browsers.▪ Resolve product or service issues brought by customers to my attention▪ Test and replicate the unique situations encountered▪ Filled as bugs the replicable issues, documented and escalated to the appropriate department▪ Follow up with the appropriate department and with the customer to ensure resolution▪ Collaborate with Marketing team to create end user training for our customers using Power Point, Adobe Captivate and Audacity▪ Update constantly support articles▪ Record reports to evaluate support activity▪ Train new employees and compiling procedural documentation▪ Delegate assignments to team members and quality check their workI was named several times employee of the month for very good results obtained, high satisfaction rate and involvement in various projects.Due my performance and achievements I was promoted Team Lead on September 2013.Note: Kno, Inc is part of Intel since November 2013!

Cluj Napoca, Romania

▪ Digitally assembled books for KNO catalog taking into consideration publisher’s requirements▪ Improve quality of the books using Adobe Acrobat▪ Add content features using XML editor, Notepad ++▪ Test books to make sure are properly designed into the correct format supported by KNO application

Master, Strategy And Marketing

Bachelor, Marketing