Managing financial compliance and surveillance for an international bank.Proficient in Transaction Monitoring & Reporting, recommend and supportescalation of unusual or potentially suspicious activity based on patterns per AAAmodule.Review client transactions, conduct initial analysis and identify unusual activities.Investigate and assess alerts for potential money laundering risks in the bank.Ensure efficient identification and monitoring of suspicious activities andtransactions.Independently handle multiple clients - establish self as a valued partnerReview & Perform research on entities and /or individuals using public domainand applications like ebbs mainframe(c400), Accuity check, Arachyns etc on theparties involved.Ensure adequate AML policies, efficient identification and monitoring ofsuspicious activities and controls are deployed to mitigate the financial crimerisks.Responsible for ensuring Process documentation is maintained in an updatedfashion at all timesInvestigation and resolution of such matters in a timely mannerMeet Quality levels as per standards laid down in TM procedure manual

Responsible for identifying and researching the patterns, trends and anomalies incomplex transactional and customer data to detect, prevent, mitigate and reportsuspicious activity related to money laundering, terrorist financing andstructuring of funds.Holistic investigations for the alerts generated by the monitoring program.·Identified patterns and trends consistent with money laundering, terroristfinancing and flagged any suspicious activities detected. Investigate source anddestination of funds to ascertain legitimacy of funds and its use, from accountlevel investigations to customer level investigation and linked counterparts.Adhered to and complied with the applicable, federal and state laws, regulationsand guidelines, including those related to Anti-money laundering.Cross trained to adverse media cases, and investigates whether the alertedadverse media article is pertaining to the actual customer based on risk-basedapproach. Monitor transactions to identify potential suspicious activityor anyfalse positivesAnalyzed multiple significant cases, red flags and patterns associated with thelaundering of illicit funds. Established investigation and make risk-basedapproach for each situation. Identified anomalies and escalations as they relateto AML initiatives.

As a Customer Service Executive specializing in credit cards, I successfully managed a wide range of customer queries and escalations related to credit card issues. My responsibilities included handling disputes raised by customers, initiating chargebacks, and seamlessly transitioning cases to the investigation team. I meticulously compiled and submitted all necessary supporting documents, ensuring a comprehensive review process. My commitment to resolving customer escalations within the Service Level Agreements (SLA) was evident through effective coordination with the relevant teams. I played a pivotal role in facilitating communication and collaboration to bring about timely resolutions, showcasing my dedication to customer satisfaction in a fast-paced environment.