Jacob Violette Email & Phone Number

Augusta, Maine, United States

Augusta, Maine, United States

I lead and promote collaboration with a team of union and salaried employees prioritizing our workload to consistently improve receivables, reserve, and write off. I maintain relationships with regulatory bodies and low income agencies to assist our customers. I work with multiple colleagues within the organization to identify and implement systemic and business process efficiencies.

Augusta, Maine, United States

I monitored and managed an outsourced credit and collections vendor located in Houston, Tx. I worked with their on site management to meet KPI’s and business needs. Within this role I contributed within teams to prioritize and resolve systematic problems, develop and instruct evolving training material after a new system implementation, and served as a FICA subject matter expert to develop innovative business processes.

Augusta, Maine, United States

I developed skills working proficiently in a call center environment to exceed daily and monthly call center goals and statistics. I worked directly with customers to resolve issues and changes on their accounts.

Bangor, Maine Area

I processed applications and reviews for programs such as MaineCare, SNAP and TANF in Compliance with State and Federal policy. I worked with clients in a call center environment, and face to face in the local office.

Bangor

I worked in a team serving adults diagnosed with developmental disabilities. I managed and organized community events for employees and clients , job coached clients at their place of employment to help them meet and exceed their employers expectations, and provided in home supports to consumers to help them achieve their individual daily goals. Additionally, I helped clients independently set personal goals and managed meetings with guardians to discuss individual clients progress.

• Experienced working in a fast paced environment with a team to meet company standards and expectations• Became a trainer for new employees and assisted employees to meet company standards and expectations• Learned the importance of proper communication between employees and customers

Bachelor Of Science (B.S.), Chemistry

High School Diploma