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Mcdonald, Pa, Us

Pittsburgh, Pennsylvania, United States

Coraopolis, Pennsylvania, United States

Planning, organization, and control of the DE NORA VIA™ product line to meet customer requirements and modern industry expectations.Benchmarked eight leading IIoT gateway technologies, evaluating each against a set of 60+ 'best fit' criteria, thereby enabling vital Industry 4.0 operational capabilities and strengthening market competitiveness.Created multi-year roadmap for implementing data warehousing infrastructure to collect, curate, and analyze system performance and customer behavior data, ensuring that solutions developed for and within the DE NORA VIA brand are well structured, designed, and ready for the future of the Smart Water Technologies market.Teamed with a leading solutions development agency to plan and deploy Snowflake’s SaaS data-warehousing solution on De Nora's Microsoft Azure platform, establishing organization-wide infrastructure optimized for capturing and analyzing system performance data to support the curation of Business Intelligence (BI).

Moon, Pennsylvania, United States

Led the formation of a novel Technical Solutions business group aimed at broadening Calgon Carbon UV Technologies' service offerings and achieving a 10% increase in aftermarket revenue through the introduction of subscription-based 'Technical Solutions' service revenue streams.Pioneered a groundbreaking, cloud-based analytics solution for the marine Ballast Water Management System (BWMS) sector, facilitating automated data receipt, processing, and BWMS performance reporting, leading to a 75% reduction in customer support response time.Created and maintained a three-tier data warehouse on Amazon Web Services (AWS), utilizing tools including EC2, S3, Glue, Lambda, and Athena for server hosting and data orchestration, with primary coding languages VBA, Python, and SQL. Additionally, facilitated curated data set visualization and distribution using AWS QuickSight and Tableau.Successfully secured commercial fleet agreements for Technical Solutions services, yielding immediate return on investment (ROI) in the inaugural year of implementing the subscription-based strategy.

Moon, Pennsylvania, United States

Introduced Virtual Private Network (VPN) and Virtual Network Computing (VNC) based remote access technology to enable real-time remote screen viewing of field-deployed systems in Calgon Carbon UV Technologies' products, significantly enhancing the immediate support provided to customers and globally-deployed field service representatives. Conceived and developed internal product simulation resource utilizing Siemens' TIA Portal automation platform, Programmable Logic Controllers (PLC), and Human Machine Interfaces (HMI) to streamline troubleshooting by simulating real-world product operations. This Product simulation resource became adopted as the company's standard software development and testing platform.Ownership of Tier 3 and Tier 4 technical support and informal product technical ownership in tandem with product management.

Moon, Pennsylvania, United States

Ownership of Tier 1 and Tier 2 technical support to equipment users, field service representatives, and internal product teams, ensuring smooth case tracking and closure, and facilitating escalation to quality engineering teams when necessary.Administered Customer Relationship Management (CRM) database to oversee field service deployments, manage the tracking and resolution of system deficiencies, and handle the logging of over 1,000 tickets during tenure.Authorship, publication, and management of formal field documentation at Calgon Carbon UV Technologies, which encompassed Commissioning Checklists, Service Bulletins, Technical Procedures, I/O Communications Lists, and Training Manuals.

Pittsburgh, Pennsylvania, United States

The Leadership Development Initiative (LDI) program is an 8-month investment in future leaders, specifically designed for high-potential young professionals. Known for its creative and innovative approach, it has become a model for similar programs across the country. LDI emphasizes data-driven training and access to experienced experts, fostering strong connections within the talent pool and the region while serving as a retention and engagement tool for local businesses and nonprofits.

Carnegie, Pennsylvania, United States

Collaborated with industry experts for next-generation product prototyping and participated in technology testing for Hydrochloric Acid measurement using etalon spectroscopy.Managed testing, field commissioning, and monitoring of the AbSensor SO3 probe, designed for real-time measurement of Sulfur Oxide (SOx) pollutant concentrations generated as byproducts in power generation.