○ Evaluated and diagnosed returned or defective IT equipment to determine the root cause of issues, utilizing strong technical knowledge and troubleshooting skills, resulting in an efficient refurbishment process.○ Implemented standardized procedures for refurbishing IT equipment, ensuring consistent quality control measures and adherence to industry standards, resulting in a 20% reduction in refurbishment time.○ Collaborated with vendors and manufacturers to initiate Return Merchandise Authorization (RMA)processes, effectively managing the return and replacement of defective products within specified warrantyyear.○ Maintained accurate inventory records of refurbished and RMA items, ensuring proper tracking, timely availability, and efficient allocation of resources.○ Conducted comprehensive testing and quality assurance checks on refurbished equipment, ensuring optimal functionality and reliability before reintroducing them into the market or internal use.○ Developed and implemented cost-effective solutions for refurbishing IT equipment, resulting in a 15% reduction in refurbishment costs and increased profitability.○ Provided technical assistance and guidance to customers and internal stakeholders regarding refurbished products, ensuring their understanding and satisfaction with the refurbished equipment.○ Collaborated with the sales team to develop marketing strategies for refurbished products, including creating product descriptions, pricing strategies, and promotional campaigns, resulting in increased sales and revenue.○ Inspect and check the quality of the product in the manufacturing and production departments.○ Configured and reset all the google products including Home Security, Smart Devices, Thermostats, Nest Products, Watches, WIFI Router, Pixel Product, Chrome Cast, Security Camera, Fire Alarm, Smart Door Lock.○ Maintain records of the refurbishment process, including details of repairs, replacements, and quality control checks.

• Successfully integrating new hardware into existing systems by following installation procedures, ensuring compatibility, and proper connections, enhancing system functionality without workflow disruption.• Safely relocating hardware to new sites or positions by organizing logistics, dismantling, transporting, and reassembling hardware, resulting in minimal disruption to operations.• Enhancing existing units by identifying compatibility, installing additional hardware, and following standard procedures, resulting in expanded units with improved capabilities.• Upgrading systems, diagnosing hardware issues, and implementing necessary changes to enhance system performance, resolve hardware issues, and improve efficiency.• Providing prompt on-site technical support to customers, diagnosing, and resolving issues efficiently, ensuring customer satisfaction.• Quickly addressing hardware issues to minimize downtime by diagnosing problems and implementing necessary repairs or replacements, resulting in swift issue resolution.• Guiding on-site personnel through specific troubleshooting actions, resulting in resolved server issues remotely.• Facilitating seamless relocation of users and equipment between locations by coordinating logistics, packing, transport, and setup, minimizing workflow disruption.• Successfully updating and upgrading PC laptops and servers as part of larger projects, ensuring minimal disruption to operations, and improving performance and reliability.• Setting up and configuring printers to seamlessly integrate with existing systems, resulting in operational printers supporting business processes effectively.

• Accurately document all customer interactions, issues, and resolutions in a detailed manner within the designated ticketing or CRM system, maintaining comprehensive records for future reference and analysis to improve support services.• Spearheaded the development and execution of a comprehensive training plan, technical design for new employees, enhancing their proficiency in utilizing the company's computer systems effectively, Manage Active Directory and Group policies and change management.• Proven track record in delivering exceptional customer experiences while ensuring adherence to contractual service levels, coupled with adept leadership in project assignments.• Demonstrated expertise in utilizing experience and knowledge to develop customer documentation, performing hardware repairs, imaging workstations, providing end-user support, and executing complex equipment upgrades and network connections.• Applied extensive knowledge and experience to diagnose and resolve computer problems on various devices, including PCs, laptops, tablets, networking equipment, mobile devices, and printers, Scanner, ensuring swift restoration of standard functionality.• Provide End user support for Software and hardware installation, upgradation, and troubleshooting.• Documented end-user issues in the ticketing system with precision and detail, prioritized and scheduled resolutions efficiently, and escalated complex issues as required.• Maintained network integrity with 100% accuracy through proficient installation, upgrades, and maintenance of routers, switches, wireless, VPN, firewalls, and other devices, ensuring compliance with current operating systems.• Managed all the IT related equipment in computer lab and department (300 computers with 5 different labs) in computer Science Department.

• Achieved a 95% client satisfaction rate by effectively managing client relationships (public relations) and providing personalized banking solutions.• Increased client portfolio by 20% through proactive business development efforts, including cold calling, networking, and referral generation.• Conducted thorough financial analyses and risk assessments to recommend appropriate banking products and services.• Increasing banking retail transactions by 30% involves a comprehensive strategy that focuses on customer engagement, technological enhancements, and marketing efforts.