Intertek provides in analysis and exploitation of 3D data across a vast range of industrial and geospatial applications within multiple sectors, including oil and gas, petroleum, infrastructure, aerospace, and ship-building.3D Laser Scanning During any new build or retrofit project, the need for accurate and timely information that can help reduce re-work, time, and costs is a tangible benefit. Intertek provides a unique CAD integration solution allowing vast digital data capture in a very short space of time, mitigating risk and reducing potential project costs. Dimensional Control Intertek’s dimensional control and monitoring solutions can be effectively implemented in a number of critical areas, either onshore or offshore, in order to provide substantial benefits on projects such as existing status surveys, ship repair, fabrication surveys, to name a few.

Managed all activity related to full operation of a golf course facility, to include budgeting, marketing, hiring, employee evaluation, customer service, cost allocation and conflict resolution. Managed staff training and employee development. Managed expenditures and evaluated which areas could use cost-cutting without affecting the service provided to the customer.-Directed all aspects of 18-hole municipal golf course. Managed budget, supervised shop and maintenance staff and recruited new employees. Ensured retention through on-going training, conflict resolution and fueling employee morale. Analyzed customer buying habits and adjusted product purchasing accordingly. Result: Cut expenses by 38% and maintained operation within budget despite course construction and decreased play.-Organized, marketed and directed Military Appreciation Day golf tournament and fundraiser. Raised funds through sale of hole sponsorships for all 18 holes. Increased awareness and participation through multiple radio interviews on ESPN Radio. Partnered with local organizations to provide prizes for the winners. Result: Raised $3,400 from 88 players for Socks For Soldiers Charity – single largest donation in 9 year history of charity.

I was a customer care expert at Desert Mirage. I ensured the best possible experience for every customer. Created a welcoming and comfortable environment during check in process, sold necessary items for their round, provided golf instruction, and handled merchandising.

Fully immersed training program; 18 month curriculum aimed at training me on all aspects of the job in preparation for making me a Branch Manager. Trained in logistics, warehousing, budgets, quoting, inside and outside sales and leadership and mentoring.- Created an energy conservation plan for 42 convenience stores in Nevada. Surveyed locations to catalogue cooling fan motors used in all refrigeration systems. Created a retrofit and installation schedule to minimize downtime; developed a cost/benefit analysis for the customer. Negotiated with vendors and installation crews to maximize profits and deliver quality products to customer. Result: Project saved customer $35k per month on energy cost and recouped investment within 3.5 months.- Directed multi-million dollar pricing agreement for four largest customers. Negotiated with 30+ vendors to achieve best price points. Extracted data from 2,400 individual line items and created product line groupings based on price, quality and benefit to customer; drafted final bid proposal. Result: Beat out five competitors for $4M in yearly sales.- Established satellite warehouse for $1M Indian reservation casino construction project. Created shipping schedules, designed ergonomically efficient product layout and trained employees. Prioritized deliveries to jobsite to coincide with construction requirements. Developed billing process that complied with specific Indian Community accounting practices. Result: 95% on-time delivery rate, 99% product delivery accuracy and 100% accounts receivable collected.

Mortgage loan officer specializing in prime and subprime brokering. Tasked with assuring prospective borrowers have the credit, capacity and collateral to qualify for mortgage products that best support their financial needs and retirement goals.

Senior Product Support Manager - responsible for entire line of on-board entertainment product for Bombardier business jets. Responsible for product support plans, manufacturing, testing, distribution and installation process, as well as being senior focal point for customer complaint resolution and satisfaction.- Created product support plan for Bombardier aircraft onboard entertainment system program. Partnered with sales staff, design team, logistics group and maintenance personnel to create all-encompassing document in support of state-of-the-art installations. Streamlined product implementation, created spare parts availability schedule and implemented maintenance ‘best practices’ program. Result: Document became standard template for other projects.

Senior Program/Project Manager responsible for implementation and execution of defense contracts. Directly responsible for $500MM Engineering, Analysis, Design and Development Contract tasked with development of space superiority hardware. Directly responsible for $250MM Federally Funded Research and Development contract tasked with awarding defense research contracts to civilian contractors. Specialized in negotiation and arbitration, as well as upholding contractor performance and end-user satisfaction.- Modified software application to streamline approval of proprietary software license requisitions. Improved software license request flow by converting from a manual to a virtual process. New system allowed for chain of approvers to sign off from anywhere in the world. Result: Decreased average approval times from 1.5 months to 1 week and increased yearly revenue by $3.5M.- Consolidated fourteen contracts into one comprehensive document. Analyzed 30 national defense contracts and authored new document that simplified change process. Persuaded senior military personnel and civilian contractors that streamlining contract was mission critical. Result: Decreased contract management workload by 93% and contract modification time by 50%.- Tracked contractor performance for Engineering, Analysis, Design and Development program. Oversaw contracts of three major contractors and 120 subcontractors. Authored requirements documents, developed acquisition strategies and evaluated contractor performance through on-site visits and end user feedback. Result: 96% customer satisfaction rating and $740K in performance bonuses awarded to government contractors for meeting/exceeding contract milestones.

Sr. Maintenance Operations Center Controller responsible for complete aircraft accountability upon touchdown and team of 13 controllers. Responsible for prioritizing aircraft servicing and repair, organizing aircraft movement on the ground, prioritizing aircraft launch order and assigning servicing and parking locations for 300 aircraft. Responsible for coordinating the efforts of 2,300 maintenance personnel. Failure to successfully complete my duties could result in loss of multi-million dollar equipment and loss of life.- Coordinated recovery effort for downed pilot during nighttime combat mission. Fielded S.O.S. call from pilot at crash site. Initiated emergency response procedures, contacted air support to triangulate position and gave order to deploy rescue helicopters. Kept superiors abreast of emergency situation through updates every five minutes. Result: Pilot returned safely to base 33 minutes after crash.- Key member of team responsible for launching 135 aircraft for combat deployment to Kosovo. Expedited refueling and oxygen servicing for 75 assigned aircraft. Scheduled launch times and coordinated support personnel. Prioritized aircraft repair schedules based on mission critical status. Result: Unprecedented 135 aircraft deployed without a single late takeoff under immensely stressful conditions.- Served as liaison between US and Spanish Air Forces supporting aircraft emergency repair. Deployed to Spain overnight with aircraft recovery team when U.S. Air Force jet suffered catastrophic fuel bladder failure. Organized repair procedures, translated repair manuals, interpreted between US and Spanish mechanics. Result: Saved US government $400K in logistics and transportation costs. Returned aircraft to operation ahead of schedule.

Aircraft and Aircraft Equipment Mechanic ~ specializing in electrical and environmental systems. Specialized in direct aircraft inspection and repair for the KC-10 tanker, F-16 attack, A-10 attack and F-15 attack aircraft. Skilled at component repair, battery repair and service, wire maintenance and repair, air conditioning and heating systems, and general aircraft servicing. Responsible for critical systems whose failure would result in loss of equipment and life.