With an enriching journey of around 10 years at [24]7.ai India, I have thrived in various roles, culminating as a Senior Team Leader in both Voice and Chat Processes. My career is marked by a consistent track record of enhancing sales metrics, reducing absenteeism, and strategically managing team attrition, all while leading dynamic and diverse teams.As a Senior Team Leader in the Voice Process, I specialized in optimizing sales metrics like home warranty conversion and gross conversion. My leadership ensured absenteeism remained below the target and attrition rates were controlled effectively. I have been pivotal in developing roster schedules, implementing coaching plans, and engaging in business reviews with clients. In the Chat Process role, I excelled in maximizing sales metrics and maintaining low absenteeism and attrition levels. My expertise in managing fluctuating team sizes and ensuring operational efficiency through BQ Management has been recognized consistently. My journey began as a Digital Interactive Advisor, transitioning through roles where I provided comprehensive support and oversight, especially in the absence of team leads. This progression reflects my adaptability and dedication to operational excellence.Awards and recognitions have been a significant part of my career, highlighting my commitment to excellence. I have been honored with awards like "Operational Excellence in Profitable Sales," "Best Supervisor Performance," and "Best Team Leader of the Year," among others. I am also a certified Leader Coach, with training in Bedrock Stage 1 and Blueprint methodologies. My educational background in Commerce from Alagappa University has provided a strong foundation for my professional pursuits.I am passionate about leading teams to success, driving sales strategies, and achieving operational excellence. I'm always open to connecting with like-minded professionals and exploring new opportunities to bring my expertise in team leadership, sales optimization, and process management to new horizons. Thank you for visiting my profile. Feel free to reach out for collaboration, advice, or just a meaningful professional connection.