With over 10 years of Professional IT experience, I specialize in Technical Support across various domains.•Provide troubleshooting assistance for wired, wireless, and network management system portfolios.•Solid understanding of Windows Server, Active Directory, DNS, DHCP, RADIUS, and LDAP.•Familiarity with IEEE 802.11 wireless standards B\G\N, L2-L3 Adoption of APs, L2-L3 wireless Roaming,Dot1x, Captive Portal, and Smart RF.•Thorough knowledge of OSI model, TCP/IP, and Spanning Tree protocol.•Collaborate effectively with technical management or teams to achieve goals.•Proficient in replicating potential software bugs in the lab and coordinating with engineering teams.•Analyze logs to investigate underlying causes of reported problems.•Strong verbal and written communication skills, adept at managing escalations, and proficient inproblem-solving.•Contribute to knowledge base preservation through documentation of best practices, situations, andknowledge base articles.CERTIFIED IN:o Cisco Certified Network Associateo Dell Associate - Networking Version 1.0o Dell Specialist - Implementation Engineer, Campus Networking Version 1.0o Aruba Certified Mobility Associate – ACMAo Certified Wireless Network Administrator – CWNAo AWS Cloud PractitionerWORK EXPERIENCE• CSS CORP, Technical Support Belkin & Support