Vipin Kumar Singh Chauhan Email and Phone Number

IPC/MES supportEBS SupportLRS SupportLRS export and import Server setups and migrationsLPE – Label print engine setup.PIMS – Inventory management system.Crystal ReportsSome updates to xsl files.Label formatsOracle & SQL supportBOM ManagementUAT ManagementChange Request and Release ManagementApplication SupportProduction Support

Technical lead, having 14 years of experience in MES applications development, implementation, business requirement analysis, and implementation of plant floor IT systems in Automotive, Seat manufacturing industries. I have domain expertise in the field of MES solutions for the Automotive and Seat manufacturing industry with an understanding of various business processes (Production Planning, Order, Inventory, Quality & Process Management; Supply Chain, Plant Maintenance, etc.) followed by requirements gathering, finalizing the business scenario and implementation. I have also implemented change & release management as per ITIL processes.

Writing & editing SQL queries for data analysis & extraction. Responsible for query performance, Database connectivity verification etc. Monitoring on Production Servers, network equipment, databases (using Tools SCOM, Nagios, and Ignite etc) with the ability to respond proactively to all fault & performance events & alerts. Troubleshooting Application Alerts/ issues and Escalations handling. Responsible for application support & Infrastracture monitoring and maintenance, managing server health, SQL server and IIS server. Keep an eye on alerts with the help of SCOM, NAGIOS, IGNITE, Appdynamics & New relic monitoring tools and troubleshooting application alerts/ issues and take appripiot acction to resolve issues at Level I . Alerting and reporting of the global infrastructure (Network, Servers, Storage, Databases, etc). Restart alert agent for SCOM. Creating and responding to case/tickets on salesforce and Escalations handling. Analyzing situations and taking actions on jobs or programs those have stuck. Engage onshore persons at required times.

To co-ordinate with Project Manager for various requirement and with cross functional teams (Development, Email, Design, SEO, Content & Clients) for various task related to project.Working For Pramote web site rank on a search engine as a Off Page Link BuilderWork as a IRE and collecting information related to websites from Internet by using various search engine (Google, Yahoo, Bing).Preparation of report on Ms-Excel Sheet related to website performance including web traffic report, user registration report & other.To generate and maintain various planning documents, contract and other materials associated with the projects. Identify and resolve issue on projects to meet deadline. To create proposals and analyze project’s requirements.Reply to customers query (Customer care management) through mail, chat and voice processBusiness to Customer approachUploading & Moderation of content on website. Client servicing.Software Installation,VOIP Dialer Installation,Customer Support,IT Support,Report GenerationResponsible for Server support & website monitoring and maintenance up to level L1 for Windos Based and Web Based ApplicationAdministration and remote troubleshooting & Computer troubleshooting. Responsibilities data collection and analysis including run SQL Queries to fetch data collection from various branch offices of the company in Australia ,Singapore ,US and Korea projects .Monitoring the various Application and support services issue.Remote desktop support to users and resolve their queries through Call,Chat and Mail .Responsible for creating of case/tickets. Taking Complete Ownership of the case/tickets created. Ensuring Total Time taken for issue Resolution is as per SLA while Maintaining the Quality of Resolution.Hosting modules for customers.Proactively reporting for any server problem and thereby providing appropriate resolution.