Vipin Pavithran Email & Phone Number

Penang, Malaysia

Facility P and L , Warehouse Management, RFQ Handling, Domestic and Cross Border Trucking, Air Freight Handling and Program Management , Air Charter services set up, Customs Brokerage and Air freight Customer Service management

Penang, Malaysia

Currently working as Senior Manager with one of the leading forwarding companies in Malaysia handling Ware housing, Domestic Trucking program, Vendor management and Air freight price negotiation.

Penang, Malaysia

Tasked to work on process improvement, Performance Management, KPI set up, Vendor review and Management, Supply material process review and Lean management.

Penang, Malaysia

1. General management 2. Profit and loss for facility control 3. Customer service management - dedicated team4. Performance and consequence management 5. Trainer and mentoring 6. New process roll out7. Air operations Management8. Customs brokerage management9. Route Optimisation for delivery efficiency10.Insourcing of actitivies and roles from vendors based on company service and cost impact11. Performance evaluation and coaching12. Process Improvement/ Re-engineering13. Headcount and sizing analysis 14. Warehouse Management 15. Failure root cause analysis and gap closure16. Vendor management17. Productivity analysis and peak management I have a team of 140 and manage the entire facility of DHL Express Penang gateway Office. There are 40 delivery routes operated from the facility.

Chennai

General Management Function- Custom Clearance management- Gateway Operations Management ( loads retrieval, customs process, further connection)- Duty Billing and Network query and escalation desk- Transportation ( Air and Surface)- Operations Cost Management- Productivity Analysis - Process re-engineering- Customer experience

Mumbai Area, India

• Quality Assurance Management• Performance management ( KPI) and Dashboard updation• Stakeholder communication management• Airline space and priority negotiations• Duty billing for all Import dutiable shipments• Exceptional Billing• Escalation management at the Gateway• Proactive corrective actions• Process gap closure• Drive 5S methodology• Exceptional customer experience management• Network communication and escalation management• NPA ( Net Promoter Approach) tool to review customer satisfaction• Process Improvement • Non standard activity SOP• Project management• Cost reduction initiatives• Training conducting / planning

Mumbai Area, India

• Managed highly sensitive and high potential industry verticals like Aviation, Pharma• Escalation Management• Customer Services management• Exceptional Request • SOP preparation• Process set up as per customer requirement• Quarterly Business review with the customers• Performance management• Team Coaching• Call centre peak call management• Team roistering• Stakeholder management• Team training / planning• Revenue Generation Campaigns

Mumbai Area, India

Operations Analyst:-• In addition to all the activities done as a team member,o Payment verificationo Proactive trade booking requestso Ensure “0” cost errorso Acting supervisoro Team escalation management o Roistering o Process gap con call Senior Team Member• Below are handled as senior team membero Team Coachingo Error reporting meetingo Team escalation managemento Negotiations to bring down costs o KPI driveo Timely error / exception reportingo Bring down costs errorso Proactive approach for cut offs

Mumbai Area, India

• Multitask and multi desk management • Operations and Customer coordination• One point contact • Customer and commercial team escalation management• Proactive customer requirement management• Exceptional request management • Adherence to performance KPI• Reports

Managed a team of 10 CS executives across India managing customer queries for import shipment customs clearances

Mumbai, Maharashtra, India

Over all incharge for day to day operations as well as overseeing the sales team in the local market.

Pgdbm

Bachelor Of Commerce (B.Com.)