-Azure Administration-Windows Server Administration and strong knowledge of Active Directory Management-Windows Server Administration – 2012 R2, 2016, 2019-Microsoft Exchange Server, Microsoft SharePoint-Windows Domain Administration and Firewall (Dell SonicWall) Management-Microsoft Office 365 (O365) Exchange Server-Microsoft SQL Server-IIS Management-AWS Management-Microsoft Hyper-V and VMware-Apply Software upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary - Software Deployment (PDQ), WSUS, SCCM-Antivirus System – Kaspersky Security Center-Backup Administration – SyncBack, Retrospect-IT Service and Inventory Management-iDRAC-Switch Management – Cisco, DLink-OS Knowledge – Windows XP, 7, 8, 10, macOS, FreeNAS, Linux-IT Hardware and Network Troubleshooting-Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)-ISO 27001-2013 and 9001-2015 CIO-Jenkins Automation Management-Citrix Studio-Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing logs-Perform regular security monitoring to identify any possible intrusions-Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media-Investigate and troubleshoot issues related to PC operation-Repair and recover from hardware/software failures. Coordinate and communicate with relevant vendors/technicians-Documentation – All process & SOP documents keep updated-Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. -Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority-Monitor and respond quickly and effectively to real-time issues-Deal with complex issues, incidents, and problems and resolve them quickly-Carry out Incident Management and telephone support duties-Install, Upgrade, Support, and troubleshoot Windows and Microsoft Office and any other authorized applications-Responsibility for day-to-day IT support operations offered-Good knowledge in configuring e-mail Clients (Outlook) and Office 365 Exchange Server.-Good experience in Network Infrastructure (LAN and VLAN)-Good knowledge of IP Phones (iPECS Ericsson-LG) and Polycom devices-Managing User Access controller system-Monitoring and Maintaining CCTV DVR system-Experience in working on Virtualisation such as VMware and Hyper-V-ITIL Certified.-Microsoft Certified.-Azure Certified.