Working as trusted technical advisor representing SAP HANA Enterprise Cloud (HEC) in customer/partner/consulting discussions.Leading and coordinating operational tasks, customer escalations, process improvements.Helping Cloud Advisory Architect (CAA) to identify customer future requirementsWorking as a feedback channel for customers in ECS providing improvement inputs to MCD cross delivery unitsUnderstanding end to end business drivers for customers to be in cloud, translating it into technical requirementsEvaluate (scope, effort, feasibility, complexity) and validate commercial change and service requests for ongoing customer operationsCollaborate with different teams from within the MCD organization and outside to ensure excellent customer satisfaction; thisincludes interfacing with customersPerformance optimization and Risk mitigation services for Business operations, SAP Upgrade and migration projects, HANAoperations.Project Manager, Technology Architect with expertise in the following areas:o HANA Sizing & Provisioningo Project Guidance & Supporto SAP Implementation and Global Rollouto Landscape transitions

➢Working in SAP COE team, a team acting across business units to align stakeholders, manage operations and deliver innovative solutions.➢ SAP upgrade: SAP ECC, SAP BW, SAP PI, SAP Enterprise portal, SAP Netweaver, SAP CRM, SAP Solution manager systems, SAP SCM ➢ SAP Enhancement package installations: Enhancement package installations for SAP ECC, SAP BW, SAP PI, SAP Enterprise portal, SAP Netweaver SAP CRM, SAP Solution manager systems, SAP SCM ➢ SAP SSO 3.0 product implementation: Design and implementation of SSO using SAML, SPNEGO, X509 certificate, 2 factor authentication, OAuth configuration, SSL. ➢ HANA – DMO based and Classical migration,SAP HANA implementations (In premise and SAP HEC), POC Setup, Hardware Sizing, HANA Migration IT Planning workshops, HANA Setup, HANA HA-DR setup and realization. ➢ SAP Solman upgrade and configuration ➢ SAP PI/PO integration and configuration ➢ SAP System copies and Migrations: Homogeneous and Heterogeneous (OS/DB migrations) System copies ➢ Unicode Conversions (single code page) ➢ Performance optimization and Risk mitigation services for Business operations, SAP Upgrade and migration projects, HANA operations. ➢ Oracle Database upgrade ➢ Oracle Database performance optimization ➢ Cross Landscape upgrade dependency Analysis ➢ SAP Upgrade landscape planning and optimization ➢ Delivering SAP Standard Services - SAP Upgrade Assessment - SAP Enhancement package installation check service - Technical Integration check service - Technical Feasibility Check service - Security Optimization Service for ABAP and Java stack systems - Going live functional check - Going live support service - Standard Housekeeping and Health checkup service for SAP systems, Database and operating system - SAP Early Watch Check ➢ SAP System performance optimization and Tuning ➢ SAP Support package update for ABAP using SUM, SPAM ➢ SAP Support package update for Java Systems using SUM, JSPM, SDM

Working as a Senior Basis consultant for Rio Tinto client Proficient in designing and implementing time and cost saving customized monitoring solution Handling service delivery of day to day technical operations from Offshore. Managed escalations and handles issues in 24x7 IT operations. Managing service level agreements (SLAs). Provide SAP Basis administration Support, Performance monitoring & tuning, Problem analysis & resolution, and other activities required to maintain system integrity and maximize uptime for ECC, Netweaver Portal, BI, SolMan7.1,NWDI systems in AIX, Linux & Windows environment Creating knowledge documents from the learning and dissemination to the team. Ensuring adherence to best practices in support operations. Proficient in training trainees for support projects

 Part of SAP Support team which consistently identifies top issues for SAP Customer and Partners and help them to resolve the same. Part of critical escalation team for APJ region involved in performing RCA (Root Cause Analysis) for critical SAP Indian customers. Single Point of contact for Very high priority messages, customer escalations including production downs for EMEA region for SLD, J2EE and MI component. Regular interaction with the Customer through many internal calls & conferences Involved in Integration of Enterprise Portal with Enterprise systems such as R/3, BW and successfully setup SSO to backend systems using SPNEGO, SAP Logon Tickets and User Mapping for various customers. Involved in various SAP Netweaver EPHI (Enhancement Pack Installation) projects for Indian Customers. Part of Ramp-up team for SAP Mobile Infrastructure 7.10. Managed escalations and handles issues in 24x7 IT operations. Active Contributor in SDN forums.